Five9
Senior OpenStack DevOps Engineer
United States (Remote) · Senior
Sponsorship not specified$91k-$252kDetected 30 days ago
PythonBashGitCloud PlatformsDockerKubernetesTerraformAnsibleCI/CDLinuxPrometheusGrafanaDevOpsSite Reliability EngineeringCybersecurityIncident ResponseComplianceEmbedded SystemsSystems EngineeringBGP/OSPFLoad BalancingLeadershipCommunicationCollaboration
Stay score
odds of building a lasting career here
59Sponsors, lottery-bound
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level IV)94
Fits your clock70
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Files H-1B transfers
3 transfer filings in the last year, covering 3 workers. Median labor-condition decision: 11 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Join us in bringing joy to customer experience.
- We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
- You will be directly responsible for ensuring the scalability, resilience, automation, and performance optimization of our cloud environment by leveraging Infrastructure-as-Code (IaC) tools like Ansible, and Terraform, or Pulumi.
Responsibilities
- Design and implement multi-tenant OpenStack infrastructure aligned with open community standards, including network service isolation and tenant-aware resource scheduling.
- Extend and maintain integrations for core OpenStack services:
- Implement continuous delivery pipelines for OpenStack updates, including patch management, service upgrade testing, and rollback procedures.
- Develop automated monitoring, alerting, and healing mechanisms using GitOps principles and observability stacks (e.g., Prometheus, Loki, Grafana).
- Perform deep-dive troubleshooting and performance analysis of OpenStack services across control and data planes.
- Five9 embraces diversity and is committed to building a team that represents a variety of backgrounds, perspectives, and skills.
Requirements
- 5+ years of experience operating and automating large-scale OpenStack cloud environments, preferably in community-driven or upstream-contributing teams.
- Expert-level proficiency in Infrastructure-as-Code with Ansible, Terraform, or Pulumi.
- Strong hands-on knowledge of Neutron, Octavia, Manila, Cinder, Nova, Ironic, and Glance.
- Strong understanding of L2/L3 networking, SDN overlays (VXLAN, Geneve), load balancing (Octavia), and storage protocols (SDS) (iSCSI, NFS, CEPH).
- Ability to write technical documentation and contribute to community wikis or knowledge bases.
Nice to have
- Contributions to upstream OpenStack codebases or participation in SIGs/WGs.
- Familiarity with RBAC, Keystone federation, Barbican (secrets management), and Ceilometer/Gnocchi/Aodh.
- Understanding of security best practices for tenant isolation, microsegmentation, and compliance (e.g., CIS, NIST).
- Background in telco, edge cloud, or large enterprise infrastructure environments.
- Bachelor's degree in computer science, IT, Engineering, or a related field preferred
- equivalent experience and relevant industry certifications will also be considered.
- A collaborative team that's deeply invested in open source, community contribution, and infrastructure excellence.
- Complex technical challenges that require creative, scalable solutions.
Skills
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
- Contribute to upstream OpenStack projects when needed (bug fixes, driver enhancements, documentation).
- Harden services for high availability, disaster recovery, and scale-out operations.
- Participate in on-call rotation, incident response, and root cause analysis for platform reliability issues.
Compensation
- The US base salary range for this role is below.
- $90,700 - $252,200 USD
Benefits
- As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process.
- Additionally, the total compensation package for this position may also include an annual performance bonus, stock, and/or other applicable incentive compensation plans.
- Our total reward package also includes:
- Health, dental, and vision coverage, beginning on the first day of employment.
- Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- All compensation and benefits are subject to the requirements and restrictions set forth in the applicable plan documents and any written agreements between the parties.
Company info
- Five9 is a leading provider of cloud contact center software, bringing the power of cloud innovation to customers worldwide.
- Living our values everyday results in our team-first culture and enables us to innovate, grow, and thrive while enjoying the journey together.
- The more inclusive we are, the better we are.
Equal opportunity
- Five9 is an equal opportunity employer.
- If you need assistance or an accommodation due to a disability, please contact us at accommodations@five9.com to request an accommodation.
This listing is sourced directly from Five9's careers page and normalized into a canonical job model.