annieaesthetic
Phone Sales Associate
Brea, California · Full-time
Sponsorship not specifiedDetected 20 days ago
CRMOutbound SalesCustomer SupportCommunicationOrganizational Skills
About the role
- We're looking for a Phone Sales Associate to be the first voice our clients and prospective clients hear.
- You'll be based primarily at our Brea location (on-site 4+ days/week) while supporting phone operations across multiple Deluxe locations.
- This is a great fit for someone who thrives in a fast-paced, client-facing environment, loves the art of the sell, and wants to be part of a growing med spa brand.
Responsibilities
- Answer and manage inbound calls in a timely, professional, and warm manner
- Follow up on missed calls, web inquiries, and leads with urgency - no lead left behind
- Maintain accurate documentation of client interactions, follow-ups, and lead status
- Track and report on lead volume, conversion rates, and call activity as requested
- Support outbound outreach for promotions, re-engagement campaigns, and appointment reminders
Requirements
- Excellent English communication skills - written and spoken, required
Nice to have
- Proficiency in Mandarin Chinese - written and spoken, strongly preferred
- 1+ year of phone sales, customer service, or reception experience
- Proficiency with scheduling or CRM software (Zenoti experience a plus)
Benefits
- Health insurance
- med spa, aesthetics, or healthcare setting preferred
Company info
- As a trusted name in non-invasive aesthetics since 2018, Deluxe Med Spa has been proudly serving clients across Southern California with advanced, personalized care.
- Our commitment to innovation and results-driven treatments has made us a go-to destination for those seeking injectables, laser therapies, and customized skincare solutions.
- At Deluxe, we foster a warm and inclusive environment where both clients and team members feel genuinely supported - and that starts with every single phone call.
- This is a dedicated inbound/outbound phone role focused on converting leads, following up on missed calls, and ensuring no opportunity falls through the cracks.
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