Polestar

Polestar

Customer Experience Advisor

Mascouche, Canada, CA

Sponsorship not specifiedDetected 159 days ago
Data AnalysisSalesforceProcess ImprovementCustomer SupportCommunicationCollaboration

About the role

  • At Polestar, we don't just drive innovation in our cars – our entire business model is different from our competitors. We're looking for a creative, innovative, experienced, and hands-on professional to be the primary point of contact with our customers and be the ambassador of Polestars premium brand experience. About Polestar Polestar is an electric
  • performance car brand, determined to improve the society we live in by driving the change to sustainable mobility. We are a global team of highly talented individuals who share a passion to change the world. We challenge conventions and we challenge ourselves for the purpose of innovation. We believe innovation is a team effort and that just like each

Responsibilities

  • Provide exceptional customer support across all touchpoints (live chat, email and phone) by addressing inquiries, resolving issues, and offering tailored solutions to meet customer needs.
  • Leverage customer data and insights to identify trends, predict needs, and drive improvements in the customer experience.

Requirements

  • Minimum of 2-3 years of experience in a customer-facing role, preferably in a high-end retail, automotive, or technology call center setting.
  • Ability to assess complex situations and offer creative, thoughtful solutions that prioritize the customer's satisfaction and experience.
  • If you are interested in joining the Polestar family, don't wait with submitting your application.

Nice to have

  • About Polestar Polestar is an electric performance car brand, determined to improve the society we live in by driving the change to sustainable mobility.
  • We challenge conventions and we challenge ourselves for the purpose of innovation.
  • We believe innovation is a team effort and that just like each component is critical to the performance of our cars, each person working at Polestar is as important to the team and its performance.
  • We work in close collaboration across empowered global teams that don't settle for anything less than excellence.
  • If you are interested in joining the Polestar team, don't wait to submit your application.
  • We apply a continuous selection process, and the job post will be open until the position is filled.
  • Address customer inquiries, concerns, and issues promptly, ensuring resolutions are effective and aligned with Polestar's standards of service.
  • Act as the customer advocate, ensuring all customer interactions reflect Polestar's commitment to quality and innovation, while maintaining a positive, empathetic, and personalized approach.
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This listing is sourced directly from Polestar's careers page and normalized into a canonical job model.