Oscar Health

Oscar Health

Senior IT Engineer

New York, New York, United States · Senior · Full-time

Sponsorship not specified$149k-$196kDetected 5 hours ago
PythonBashFull-Stack DevelopmentAI OrchestrationComplianceZendeskHIPAALeadershipMentoring

About the role

  • As a Senior IT Engineer, you will be the primary technical point of contact for the entire organization as new teams transition into Zendesk.
  • You will bridge the gap between complex infrastructure-including Okta, JAMF, and Google Workspace-and seamless service delivery.

Responsibilities

  • Strategic Discovery & Consulting: Lead cross-functional discovery sessions with incoming teams to define technical requirements and translate business needs into actionable project plans.
  • Platform Architecture: Manage and architect the full Zendesk stack (Support, Guide, Explore, Talk) for a multi-brand environment, optimizing AI-driven Answer Bots and self-service tools.
  • Lifecycle Workflow Orchestration: Design automated Joiner/Mover/Leaver (JML) workflows and hardware/software provisioning triggers, integrating Zendesk with Oomnitza or similar ETM platforms.
  • Advanced Automation: Design and deploy complex workflows using Zendesk triggers, automations, and third-party middleware to eliminate manual overhead.
  • Integration Development: Build and maintain bi-directional integrations between Zendesk and core enterprise tools including Slack, Okta, and Google Workspace.
  • Documentation: Maintain a comprehensive library of technical documentation for custom automations and system architecture.
  • Design automated Joiner/Mover/Leaver (JML) workflows and hardware/software provisioning triggers, integrating Zendesk with Oomnitza or similar ETM platforms.
  • Design and deploy complex workflows using Zendesk triggers, automations, and third-party middleware to eliminate manual overhead.
  • Maintain a comprehensive library of technical documentation for custom automations and system architecture.
  • JAMF 300/400 or Apple Certified Support Professional.

Requirements

  • 5+ years of IT engineering experience supporting large-scale enterprise environments.
  • 3+ years of experience in enterprise-level Zendesk Administration and architecture.
  • IAM Integration Expertise: Proven experience creating integrations within Zendesk for Identity and Access Management (IAM) tools such as Okta, IIQ, or homegrown solutions.
  • Technical Scripting: Ability to write scripts in Python or BASH for customized reporting, API interactions, and advanced workflows.
  • Automation Certifications: Workato Certifications or proficiency in no-code solutions like Okta Workflows.
  • Zendesk Expertise: Zendesk App Developer Certification.
  • Learn more about how you can safeguard yourself from recruitment fraud here.

Compensation

  • The base pay for this role is: $149,040.00 - $195,615.00 per year.
  • You are also eligible for employee benefits, participation in Oscar's unlimited vacation program company equity grants and annual performance bonuses.
  • Final offer amounts, within the base pay set forth above, are determined by factors including your relevant skills, education, and experience.

Benefits

  • Oscar is the first health insurance company built around a full stack technology platform and a relentless focus on serving our members.
  • We started Oscar in 2012 to create the kind of health insurance company we would want for ourselves-one that behaves like a doctor in the family.
  • You are also eligible for employee benefits, participation in Oscar's unlimited vacation program company equity grants and annual performance bonuses.
  • This is an authentic Oscar Health job opportunity.
  • We're on a mission to change health care -- an experience made whole by our unique backgrounds and perspectives.
  • application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.

Equal opportunity

  • Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation.
  • Any Oscar applicant who requires reasonable accommodations during the application process should contact the Oscar Benefits Team (accommodations@hioscar.com) to make the need for an accommodation known.
  • Reasonable Accommodation: Oscar applicants are considered solely based on their qualifications, without regard to applicant's disability or need for accommodation.
  • Equal Opportunity Employer means more than upholding discrimination-free hiring practices.
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This listing is sourced directly from Oscar Health's careers page and normalized into a canonical job model.