Element Critical

Operations Technician

Austin, Texas, United States

Sponsorship not specifiedDetected 1 day ago

RailsCybersecuritySOC OperationsExcelCustomer SupportCommunicationNetSuite

About the role

Element Critical is seeking to add an Operations Technician I who aligns with our company values of accountability, integrity, grit, and problem-solving.
You will play a key role in maintaining operational uptime, responding to alerts, and providing excellent customer service

Perform Site Security functions, including visitor site access check in, badge processing and reconciliation, and access control system enrollment.
Process Shipping and Receiving NetSuite cases. Handle package deliveries, document chain of custody and alert Site or Delivery Manager of deliveries.
Monitor and acknowledge BMS and NMS alerts, create NetSuite cases for critical alarms.
Create customer communication maintenance and event notifications. Track maintenance notification life cycle with timely response to In Progress and Completion customer notifications.
Maintain accurate records and document all problems including site computerized facility record databases and service order systems

4 years Security Operations, Data Center Operations and Customer Service experience.
Knowledge of Security System hardware and software, Data Center Monitoring applications, Help Desk Tools, Critical Operations infrastructure.
Must be able to remain in a stationary position for a prolonged period such as sitting or standing.
Must be able to move within the office space, data center, and outdoor areas of the facility when required.
Must be able to perform movements such as kneeling, bending, crouching, and use of hands to touch/feel machinery, tools, and equipment.
Must be able to operate office machinery and equipment.
May be required to occasionally lift or move objects that weigh up to 65 lbs

Element Critical provides hybrid infrastructure solutions in an expanding portfolio of data center facilities across the country.
Our mission is to meet the diverse needs of today's business and technology leaders by delivering superior service and product offerings, cultivating trusted relationships with our customers, and motivating and enabling our employees.
This is an opportunity to get involved near the ground level and grow exponentially with a company that is poised to execute.
Come join our team!
We offer the following benefits, in addition to a focus on growing our culture and engagement.
10 Company Paid Holidays

This listing is sourced directly from Element Critical's careers page and normalized into a canonical job model.