BEDI Partnerships
Senior Renewals Manager
Denver, CO · Senior
Sponsorship not specified$110k-$138kDetected 9 days ago
SalesforceCRMSalesAccount ManagementNegotiationForecastingExcelProcurementCustomer SuccessLeadershipCollaborationProblem SolvingMentoring
About the role
- The Senior Renewals Manager will play a critical role in driving Udemy's continued growth and revenue retention across our North America enterprise customer base.
Responsibilities
- Lead the end-to-end renewal sales cycle for a strategic portfolio of enterprise accounts, executing established playbooks while applying senior-level judgment to ensure predictable, on-time closures.
- Develop and execute customer-specific negotiation strategies for pricing, packaging, and concessions that aggressively protect ARR and minimize attrition while preserving long-term customer trust.
- Build multi-threaded relationships across customer organizations-including procurement, legal, and executive sponsors-to deeply understand business objectives, reinforce platform value, and proactively mitigate churn risks.
- Maintain a highly accurate rolling forecast and exceptional CRM hygiene, providing leadership with clear, data-driven visibility into pipeline movement, renewal sentiment, and strategic blockers.
- Partner closely with Sales, Customer Success, Legal, Deal Desk, and Finance to align on account strategy and influence internal approvals, contracts, and commercial decisions without direct authority.
- Experience using Salesforce or a comparable enterprise CRM to manage opportunities, forecast renewals, maintain data quality, and support pipeline inspection.
Requirements
- 6+ years of experience in renewals, enterprise sales, account management, customer success, revenue operations, or another customer-facing commercial role, preferably in a SaaS or subscription-based business.
Compensation
- At Udemy, we strive to be transparent around compensation.
Benefits
- For details on region-specific benefits, please refer to the information provided during the hiring process.
- All benefits are subject to change at the discretion of the organization and in accordance with applicable laws and policies.
- Our benefits start with you and were built to provide you and your family with the protection and care you need, making it easy to access the right coverage when you need it most.
- Analyze key retention metrics, product usage data, and market trends to assess portfolio health, surface actionable insights back to the business, and mentor peers to raise the team's overall standard of execution.
- Benefits outlined are provided as a general overview and may vary depending on the location, role, and employment classification.
Apply directly at BEDI Partnerships →Create a free account for alerts like thisView BEDI Partnerships immigration profile
This listing is sourced directly from BEDI Partnerships's careers page and normalized into a canonical job model.