Ubiquity
Field Technician I
Mesa, Arizona · Full-time
Sponsorship not specified$12k-$60kDetected 97 days ago
Customer SupportVoIPCommunicationProblem SolvingFiber Optics
About the role
- As a Field Technician I, you will play a crucial role in ensuring seamless communication services for our customers by performing installations, fusion splicing, network maintenance, and supporting the repair process.
- In the role of the Field Technician I, you will diagnose and address technical issues within the network or at a customer's home with occasional assistants, all while delivering outstanding customer service.
- This role provides an exciting chance to cultivate your abilities in a swiftly changing industry and to make a valuable contribution to our mission of enhancing communication infrastructure for communities in underserved urban and suburban areas.
Responsibilities
- Maintain proper work cleanliness, attic safety, drilling safety, & proper wall drops
- Perform fusion splicing of fiber drop cables at customer premises, ensuring proper fiber preparation and splice enclosure management
- Maintain 4.0 Star Rating
- Minimum of 1-year experience in a technical support role or related field
Requirements
- In a typical work day, the employee will be required to:
- Travel: Ability to travel approximately 10% of the time.
- If not applicable, must meet required number of years of experience
- Required Skills / Abilities:
Skills
- A valid driver's license to operate a company vehicle
- Familiarize with routing, switching, and fiber optic transmission/equipment basics
- Understand outdoor engineering prints of network layout
- Learn the basics of fusion splicing, including preparing fibers for splicing and managing splice closures
- Strong communication skills, problem-solving abilities, and customer service orientation
Compensation
- $12k-$60k
Benefits
- Medical and Dental Plan
- Education and / or Experience:
Company info
- Ubiquity invests in, develops, and manages digital communications infrastructure throughout the United States.
- Ubiquity partners with ISPs, wireless carriers, utilities, and municipalities to deliver connectivity and sustainability solutions in underserved communities.
- Ubiquity's mission focuses on providing customer choice and spurring competition, both essential components of empowering communities for the future.
- Ubiquity is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
- Ubiquity does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws
- This position will be reporting to the Technician Manager.
- Communicate effectively with customers
- 401(K) with company match
- Growing and well-funded company
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This listing is sourced directly from Ubiquity's careers page and normalized into a canonical job model.