Lapel (lapel.com)

Lapel (lapel.com)

Backend Engineer, Core Platform

San Francisco

Sponsorship not specifiedDetected 55 days ago
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About the role

  • The best version of Lapel feels simple on the surface because the platform underneath is thoughtful, durable, and extensible.

Responsibilities

  • Building permissioning infrastructure that keeps customer data isolated, secure, and correctly scoped across integrations, APIs, agents, and product surfaces
  • Building workflow infrastructure for long-running jobs, retries, orchestration, backfills, customer-specific automations, and agent-driven actions
  • Building the platform APIs, services, and abstractions that let product engineers move faster without re-solving data, permissions, or workflow problems each time.
  • Have 5+ years of backend or software engineering experience, with a track record of building and scaling platform systems
  • Companies spend over $1T a year on customer-facing teams and $150B on the tools meant to support them, yet every team still pieces context together across a dozen disconnected systems.
  • Sales, success, support, and ops all serve the same customer relationship, but each one buys a different tool to do it.

Requirements

  • Have experience with integrations, permissions, event-driven systems, or long-running jobs

Benefits

  • Competitive salary + meaningful early-stage equity
  • medical, dental, vision, 401(k), and commuter benefits
  • lunch and dinner provided daily, in-office snacks, and health & wellness benefits
  • Generous time off: many company holidays and coordinated team-wide breaks throughout the year to focus and recharge
  • Full benefits: medical, dental, vision, 401(k), and commuter benefits
  • Office perks: lunch and dinner provided daily, in-office snacks, and health & wellness benefits

Company info

  • many company holidays and coordinated team-wide breaks throughout the year to focus and recharge
  • A trillion-dollar problem hiding in plain sight. Companies spend over $1T a year on customer-facing teams and $150B on the tools meant to support them, yet every team still pieces context together across a dozen disconnected systems. We're rebuilding this from the foundation, and AI makes now the only moment it's possible.
  • The most interesting place to apply AI is where the work actually happens. Customer operations is one of the largest, most under-built surfaces in software. Every company runs on it, every team feels the pain, and the tools haven't been seriously reimagined in fifteen years. We think the next generation of category-defining B2B companies will be built here.
  • One platform, every customer-facing team. Sales, success, support, and ops all serve the same customer relationship, but each one buys a different tool to do it. Owning the foundation means the surface area grows with the company, from a single team to the entire revenue org to the whole business.
  • better service at internet scale.
  • Lapel works in person in San Francisco, five days a week, at our office on Market Street.
  • We hire people who'd be restless anywhere else.
  • We are an equal opportunity employer, and we do not discriminate on the basis of race, religion, color, national origin, sex, sexual orientation, age, veteran status, disability, genetic information, or other applicable legally protected characteristics.
  • Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.
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