Legend Biotech US

Legend Biotech US

Sr. Manager ServiceNow CMDB & Asset Governance

Bridgewater, New Jersey, United States · Senior

Sponsorship not specifiedDetected 6 days ago
JavaScriptSQLAzureRESTOAuthProcurementCollaboration

About the role

  • Manager ServiceNow CMDB & Asset Governance is a critical technical role responsible for the integrity, accuracy, and governance of the Configuration Management Database (CMDB) and IT Asset Management (ITAM) processes within Legend's ServiceNow environment.

Responsibilities

  • Lead the stabilization and transformation of CMDB and IT Asset Management processes within ServiceNow.
  • Build a trusted CMDB & IT Asset Governance foundation that enables reliable operations, decision-making, and audit readiness.
  • Manage asset offboarding and state transitions through ServiceNow SCTASK resolver workflows.
  • Manage Entra App Registration authentication for Graph API connectivity.
  • Maintain field mappings including deviceName, serialNumber, operatingSystem, userPrincipalName, chassisType, and discovery source (SG-Intune).
  • Collaborate with the Identity team to ensure accurate user-to-device and user-to-CI associations via Entra ID sync into ServiceNow sys_user table.
  • Support and maintain Entra ID → ServiceNow field mapping and dynamic reference table updates (Department, Cost Center, Country, Company).
  • Own and maintain the ServiceNow CMDB (Polaris) across all CI classes, compute, network, application, cloud, and mobile.
  • Ability to design, deploy, and manage Service Now MID Server clusters across network segments.

Requirements

  • Proficiency in Microsoft Endpoint Manager / Intune device inventory, compliance policies, and Graph API.
  • Must be able to design authentication flows (OAuth 2.0, Basic, mTLS), build payload transformation logic in server-side JavaScript, and implement robust error handling and retry patterns.
  • Deep knowledge of the CMDB data model, CI class hierarchy, IRE (Identification & Reconciliation Engine), Discovery patterns, probes, sensors, and service mapping.
  • Experience with CSDM (Common Service Data Model) alignment.
  • Must be able to diagnose MID Server connectivity failures, probe timeouts, and ECC queue backlogs independently.

Benefits

  • Ensuring data accuracy, completeness, and health.
  • Execute and manage Data Manager policies for bulk CI updates, retirement, deletion, and archival.
  • Create and maintain CMDB queries, Dynamic CI Groups, and health dashboards for CI class owners, analysts, and management.
  • Manage the full hardware asset lifecycle, procurement, allocation, assignment, maintenance, and retirement, within ServiceNow alm_hardware and cmdb_ci_hardware tables.
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This listing is sourced directly from Legend Biotech US's careers page and normalized into a canonical job model.