Signet Jewelers Corporate

Specialist IT II

Support Center - Markham, ON · Mid

Sponsorship not specifiedDetected 9 days ago

PowerShelliOSAWSCustomer SupportCollaborationProblem Solving

About the role

We have many opportunities available on our other career site pages.
We're not only proud of the love we inspire outside our walls, we're especially proud of the diversity, inclusion and equity we're inspiring inside.
There are dynamic career paths awaiting you - rewarding opportunities to impact the lives of others and inspire love.

Technical Support & System Management
Provide tier 2 support for hardware, software, and network related issues.
Install, configure, and maintain computers, software applications, and network devices.
Manage user access to systems and applications, ensuring proper permissions and security.
Develop scripts (e.g., PowerShell) to automate processes and improve team efficiency.
Develop and maintain self-service KBAs for end users to resolve common issues and requests without IT intervention.
Document incident resolutions in tickets and in knowledge base articles (KBAs).
Collaborate with IT teams, departments, and vendors on projects, deployments, migrations, and automation initiatives.
Support team efforts in managing IT inventory, including hardware and software assets.
People - and the love their actions inspire - are what drive us.

3-5 years of experience in a technical support role.
Strong knowledge of computer hardware, networking and software.
Experience with specific IT systems and technologies, such as Microsoft Windows, macOS, iOS, Citrix, AWS and Active Directory.
Experience with PowerShell scripting.
Experience with IT management tools, such as Microsoft Intune and SCCM.network-related
Technical troubleshooting, diagnosing and problem-solving skills.

This listing is sourced directly from Signet Jewelers Corporate's careers page and normalized into a canonical job model.