Codes Health

Operations: Key Accounts

New York · Exec · Full-time

Sponsorship not specifiedDetected 119 days ago

SQLAuditingCustomer SuccessCommunicationOrganizational Skills

About the role

Our customers include some of the largest law firms in the world, who entrust us with one of their most critical and time-sensitive workflows.
This is one of the most important roles at the company.
At any given moment, you may be responsible for thousands of in-flight requests.

Partner closely with operations and product to relay customer feedback, identify recurring friction points, and improve the customer experience
Technical or technical-adjacent. You should be able to build quick automations, tooling, dashboards, or SQL queries, or be eager to learn how to
Legacy record retrieval is notoriously slow and unreliable; our system uses AI to deliver decision-ready records much faster and more accurately.

A top-tier operator with 2+ years of experience in consulting, banking, customer success, operations, or high-growth startups
You are good at keeping many moving pieces in motion without letting things slip
You'll join a team that combines deep operational expertise with modern technology to rebuild a broken process.
Build a strong understanding of each customer's workflow, priorities, and pain points, and translate that into action

At Codes Health, we are building the modern platform for medical record retrieval.
We support everything from Personal Injury Law to Specialty Healthcare.
Own account-level performance across usage, turnaround time, request health, and efficiency
Help manage our records specialists and establish more programmatic tracking for request health and operational performance
Healthcare, vision and dental insurance
Early-stage equity opportunity
Benefits and a setup that works for you

Serve as the primary operator and strategic partner for some of our largest customers
A polished and excellent communicator. You will be in constant communication with customers, relaying updates, feedback, and issues both internally and externally
Comfortable operating with urgency in high-stakes environments where customers expect responsiveness and follow-through
We are a well-funded, rapidly growing team focused on growing 100x from where we are today.
Our mission is to automate record retrieval, which will only be achieved through innovative engineering and relentless execution.

This listing is sourced directly from Codes Health's careers page and normalized into a canonical job model.