Probably Genetic
Patient Experience Specialist
San Francisco
Sponsorship not specified$80k-$100kDetected 49 days ago
Machine LearningComplianceSocial Media MarketingHubSpotOutbound SalesCustomer SupportZendeskHIPAAClinical TrialsBioinformaticsCommunicationCollaboration
About the role
- We are looking for a Patient Experience Specialist who will serve as a frontline resource and compassionate guide for patients navigating their genetic testing journey with Probably Genetic.
Responsibilities
- Patient Support & Communication
- Conduct outbound calls and follow-ups with patients to support task completion, re-engagement
- Monitor the shared operational inbox and escalate patient issues to the appropriate internal team (Product, Engineering, Clinical, or Lab partners)
- Document patient issues accurately and follow through on escalations until resolution
- Follow established SOPs to troubleshoot common patient scenarios, flag when processes need updating, and implement improvements where appropriate
- Coordinate with clinical and laboratory partners to resolve patient-facing issues
- Our data platform is used by drug developers and patient advocacy groups to develop and launch treatments for these patients.
- Action-oriented and excited to build a company from the ground up
Requirements
- Comfort managing multiple channels and competing priorities without losing composure or quality
- Experience with patient or customer support platforms, particularly Zendesk
- Some things that are not required, but you will learn on the job:
- Familiarity with genetic testing, rare disease, or clinical workflows
- Knowledge of HIPAA and patient data privacy best practices
- Experience with support automation or workflow tooling
- Familiarity with tools like Claude/OpenAI Codex, Twilio, HubSpot, Iterable, or social media management platforms
Compensation
- The salary range for this role is $80,000-$100,000 annually.
Benefits
- Fair and equitable compensation with competitive early-stage equity grants
- Generous Flexible Time off policy, that we actually use
- Parental Leave Benefits (12 weeks for both birthing and non-birthing)
- Health Benefits including medical, dental, vision, therapy, FSA, and 401k
- Our technology discovers undiagnosed patients online, analyzes their disease state using machine learning and at-home testing, and enables compliant communication with patients.
- We are developing some of the most cutting-edge solutions in healthcare, and our roadmap is packed with innovations in bioinformatics, AI, and drug development.
- We have built a lean, all-star team to help us bring our vision to life, and we want you to be a part of it.
- Hybrid, flexible work with high-trust and autonomy
Company info
- We are a tight-knit group of hard-working, ambitious problem solvers united by a mission greater than ourselves.
Apply directly at Probably Genetic →Create a free account for alerts like thisView Probably Genetic immigration profile
This listing is sourced directly from Probably Genetic's careers page and normalized into a canonical job model.