knightedventures
IT Support Specialist
Newark, CA · Full-time
Sponsorship not specified$26k-$30kDetected 2 days ago
AndroidAccount ManagementCustomer SupportPremiere ProCommunicationCritical Thinking
About the role
- capable of working in a heavily collaborative environment.
- Performing preventative maintenance of IT equipment.
Responsibilities
- IT Support Specialist I
- You will also have the opportunity to realize your own personal goals and be recognized for the work you do, and enjoy the unique value the Knighted community can offer.
- Knighted is looking for an IT Support Specialist I (ITSS1) to support the IT department and greater Knighted team by solving a wide range of Tech related problems and assisting to create a streamlined IT infrastructure.
- You will be empowered to leverage FreshService IT Services Management platform and dashboards to manage your ticket queue, working in a team environment to enhance your knowledge and that of your teammates.
- Successful candidates enjoy customer service support, possess knowledge across a wide range of technical topics, and thrive on finding solutions to technical issues in a fast-paced environment.
- Provide timely first-level contact and problem resolution for hardware, software, networking, and mobile support. Escalate issues as appropriate.
- Performs general IT support activities, hardware deployment/repair, and software installations.
- Assist with recommendations of technical solutions that meet design and functional needs.
Requirements
- Strong interpersonal and communication skills, with the ability to communicate effectively using several modes of communication, such as: face-to-face, email, phone, instant messaging, etc.
- Knowledge of Google Workspace Apps.
- Ability to quickly understand and operate a wide variety of System and Cloud based applications.
- Must be self-motivated, possess a sense of urgency and demonstrate critical thinking skills
- Must be at least 21 years of age or older to be able to assist our teams onsite.
- Skills & Technical Knowledge
- Detail oriented person that acts with a sense of urgency.
- Demonstrates an upbeat and positive attitude toward job responsibilities and accomplishment of critical business objectives.
- Knowledge and ability to support iPadOS, MacOS, ChromeOS, WindowsOS, Android
Nice to have
- Associates Degree, equivalent Certification (A+, Net+, Sec+, Cloud+, etc.), or equivalent experience preferred
- Familiarity with SaaS environments is a plus.
Skills
- Training will be provided to ensure skills and quality of work meet Knighted standards.
Compensation
- Bay Area pay range
Benefits
- Flexible medical benefits, with options to upgrade your coverage.
- Dental and vision coverage.
- Paid time off (PTO) and paid sick leave (PSL).
- Retirement planning through our 401(k) program.
Company info
- At Knighted, we're proud to be in service to our local communities, elevating the customer experience while increasing operational efficiency for our clients.
- We are seeking people to join our team and further expand our premiere footprint in card rooms throughout California.
Apply directly at knightedventures →Create a free account for alerts like thisView knightedventures immigration profile
This listing is sourced directly from knightedventures's careers page and normalized into a canonical job model.