CEI
Vision Solutions Consultant
Blue Ash, OH · Staff+
Sponsorship not specifiedDetected 71 days ago
ComplianceCustomer SupportHIPAACommunication
About the role
- The Patient Educator interfaces between patients who are interested in surgery and the medical, technical, and administrative staff.
- They discuss cost and payment options including their intraocular lens options (ATIOLs).
- They may also assist in maintaining relationship management systems including data entry of marketing and outcome data.
Responsibilities
- Practices urgency at all times with patients' time, as well as doctors' time and schedule, and manages patient flow
- Collaborates with administration for patient incentive letters, marketing for promotions, and gathering patient testimonials for practice materials and social media
Skills
- Compiles and generates patient data using tracking tools and/or spreadsheets
- Sends practice, product and/or treatment, and financin
Benefits
- Patient Educator / Vision Solutions Consultant
- Discussion of patient's vision goals for after surgery
- Explanation of each lens or package options and the benefits and limitations of these technologies (as appropriate for patient's needs)
- Provides ATIOL educational materials to patients through different modalities (i.e., Rendia, video links, printed materials, etc.), and assists with maintaining patient access to these materials throughout the practice
- Communicates patient's vision goals and ATIOL interest
- Displays a professional attitude, greets patients promptly with a smile, and thanks them when they leave
- Complies with all company policies and procedures, including HIPAA (Health Insurance Portability and Accountability)
- Serves as support to patients for patient education, counseling, and inquiries:
Company info
- Cincinnati Eye Institute
- Job Title: Patient Educator / Vision Solutions Consultant
- Reports To: Clinic Supervisor
- Position Overview:
- They provide in-person or virtual screenings, balanced education, and counseling to prospective patients regarding the benefits of surgery and their options.
- Ideally, patient education starts before the patient comes in for cataract or refractive surgery evaluation.
- This is managed by contacting the patients before their scheduled appointment via email, phone, or text messages and by sharing information verbally, in writing, or with links to short videos.
- Once in the office, the Patient Educator meets with the patient prior to seeing the doctor, usually during the time after they have undergone technician exam procedures and is waiting to see the physician.
- Essential Duties and
This listing is sourced directly from CEI's careers page and normalized into a canonical job model.