Decagon
Staff Software Engineer, Enterprise Product
San Francisco · Staff+ · Full-time
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~61% per draw at Level IV). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
$21,187 more — $221,187 — moves this role to Level IV and 4 lottery entries. That figure is inside the range the employer already advertised.
Based on the DOL prevailing wage for this occupation and worksite, a base salary of $221,187 would place this position at wage Level IV. That figure is within the posted range, and I'd like to target it. This role classifies under "Software Developers" for prevailing-wage purposes.
DOL prevailing wage, 2026-27 wage year · Software Developers (15-1252) · San Francisco-Oakland-Fremont, CA. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- This means working closely with the Agent Software Engineering and Agent PM teams to understand current workflows, then defining technical strategy and establishing patterns that scale those capabilities across our customer base.
- Track record of leading technical initiatives and driving consensus across teams
- Experience balancing technical excellence with rapid iteration and customer needs
Responsibilities
- We're building a future where customer experiences are being redefined from support tickets and hold music to faster resolutions, richer conversations, and deeper relationships.
- You'll work day-to-day with the core product and design teams, joining discovery, defining requirements, reviewing designs, and iterating through launch.
- Drive technical direction for the team, to build enterprise ready platform that scale with our customer base and features, by applying the right architectural principles and design patterns.
- Mentor engineers and elevate team practices through code review, technical design, and knowledge sharing
- History of establishing technical standards, design patterns, or architectural principles adopted across teams
Requirements
- Experience with observability, data visualization, or analytics products
Compensation
- This range reflects the expected compensation for this role.
- Compensation within the range is determined based on experience, skills, and the scope of responsibilities, with flexibility for candidates who demonstrate exceptional impact.
- In addition to base salary, we offer competitive equity.
- Final compensation may vary based on location within the United States.
Benefits
- We proudly offer the following benefits for our full-time employees:
- Medical, Dental, and Vision benefits for you and your family
- Life Insurance and Disability Benefits
- Retirement Plan (e.g., 401K, pension)
- Parental Leave
- Fertility and family building benefits through Carrot
- Monthly stipend to support your wellness, lifestyle, and work-life balance
- Take what you need vacation policy (subject to local requirements
- UK employees receive 25 days of statutory leave)
- These benefits are described in more detail in Decagon's policies, may vary by location, and can change at any time according to applicable compensation and benefits plans.
Company info
- The Enterprise Product team creates the platform that customers use to build, maintain, and improve their AI agents.
- We transform complex engineering work into intuitive self-serve products, making sophisticated AI capabilities accessible to both technical and non-technical Customer Experience teams.
- You'll be a technical leader for a full-stack product engineering team, shaping the platform that empowers customers to create and optimize their AI agents.
- Partner directly with customers and cross-functional teams to identify opportunities and validate product direction
- Decagon is the leading conversational AI platform empowering every brand to deliver concierge customer experiences.
- Our values - Just Get It Done, Invent What Customers Want, Winner's Mindset, and The Polymath Principle - shape how we work and grow as a team.
- Build monitoring and analytics that surface actionable insights, helping customers identify where their agents can improve
This listing is sourced directly from Decagon's careers page and normalized into a canonical job model.