Kelso Building Services
CSR Account Manager
Phoenix, AZ
Sponsorship not specifiedDetected 13 days ago
Project ManagementSalesAccount ManagementProcurementCustomer SupportCommunicationOrganizational Skills
About the role
- The CSR Account Manager is the client-facing liaison for the branch, reporting directly to the Branch Manager.
Responsibilities
- Receive and own client escalations, acting as the internal driver for resolution.
- Partner with dispatch on prioritization when client needs shift or urgent issues arise.
- the Account Services Group (ASG), which handles work order dispatch, project management, estimating, ordering, and invoicing, and the Central Support Center (CSC).
- This role exists to keep communication and coordination flowing cleanly between the branch, the Account Services Group (ASG), the Central Support Center (CSC), and the client - so that nothing falls through the cracks between the people doing the work and the people relying on it.
Requirements
- 2+ years of experience in a client-facing account management, customer service, or coordination role, ideally in field services, construction, facilities, or a related trade industry.
- Demonstrated ability to coordinate across multiple internal teams to resolve issues.
- Working knowledge of work order management, scheduling/dispatch processes, or materials/procurement workflows (or ability to learn quickly).
- Strong organizational skills with the ability to track multiple open issues simultaneously.
Nice to have
- Experience with work order management or dispatch software.
- Familiarity with SLA-driven service environments.
- Core Competencies
- Client relationship management
- Problem ownership and follow-through
- Cross-functional coordination
- Attention to detail under time pressure
- Calm, solutions-oriented communication during escalations
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This listing is sourced directly from Kelso Building Services's careers page and normalized into a canonical job model.