MetTel
Implementation Manager
Holmdel, New Jersey, United States
Sponsorship not specifiedDetected 1 day ago
Project ManagementCRMOnboardingCustomer SuccessCadenceLeadershipCommunicationOrganizational Skills
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Cap-exempt (no lottery)0
Sponsors this role35
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- MetTel is a global communications solutions provider with the most complete suite of fully managed services that focus on secure connectivity, and network and mobility services.
- We simplify communications and networking for business and government agencies.
- We believe that each team member is a key to the success and sustainability of the group.
Responsibilities
- Manage end-to-end onboarding and implementation projects from kickoff through successful transition to New Client Services (NCS).
- Drive customer readiness and platform adoption through effective onboarding strategies.
- Maintain clear project plans and execute a consistent cadence of status updates, action items, and stakeholder communications.
- Manage multiple customer implementations simultaneously while ensuring high-quality execution and customer satisfaction.
- Gather and communicate customer feedback and implementation insights to internal teams to support continuous improvement.
- Build trusted relationships with customer stakeholders at all levels, from operational teams to executive leadership.
- Develop strong working relationships with customer project managers, technical teams, and business stakeholders.
- Lead the setup, configuration, and deployment of customer accounts within MetTel's Bruin platform.
- Conduct customer training sessions to drive user adoption and long-term self-sufficiency.
- Drive urgency throughout the onboarding process, proactively identifying and removing blockers to minimize implementation timelines.
Requirements
- Bachelor's degree required.
- 5+ years of experience in software implementation, project management, customer success, professional services, management consulting, or a related client-facing role.
- Experience working with technical teams and translating customer requirements into successful solutions.
- Ability to thrive in fast-paced, high-growth environments with a strong sense of ownership and accountability.
- Experience working in B2B SaaS environments.
- Familiarity with customer onboarding, software deployment, and enterprise implementation methodologies.
- Experience training end users and driving technology adoption.
- Required
- Demonstrated experience leading complex projects with cross-functional stakeholders from initiation through completion.
- Strong customer-facing communication and relationship management skills.
- Proven ability to manage multiple concurrent projects while maintaining exceptional attention to detail.
- Excellent organizational, written, and verbal communication skills.
- Preferred
- Success in This Role
Compensation
- The salary range reflected is a good faith estimate of base pay for the primary location of the position.
Company info
- Our customers include many of the Fortune 500, and Gartner recognizes us as an industry leader.
- Software Implementation Manager At MetTel, we take pride in delivering exceptional customer experiences and helping organizations navigate the complex communications and connectivity landscape.
- Our Implementation Managers currently onboard an average of four to six new customers per month, with project volume expected to increase as additional products are integrated into the team's scope.
- Ensure customers are fully prepared to leverage the platform upon completion of onboarding.
Visa & Work Authorization
- nd considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation
This listing is sourced directly from MetTel's careers page and normalized into a canonical job model.