EverCommerce
EverHealth - Digital Customer Success Manager (Remote, US)
Remote- US
Work authorization required$60k-$70kDetected 12 days ago
Account ManagementRecruitingCustomer Success
About the role
- Where: The EverCommerce team is distributed globally, with teams in the U.S., Canada, the U.K., Jordan, New Zealand, and Australia.
- The annual base salary range for this position is $60,000 - $70,000 USD and variable component included in most US locations.
Responsibilities
- Be a great facilitator and problem solver building relationships internally and externally, focused around enabling customer growth, satisfaction, and product loyalty.
- Develop individual success plans for each customer to ensure adoption, expansion, and loyalty across your portfolio.
- A willingness to share with the team practices at your prior companies that helped create great customer experiences.
- We are building an extraordinary company and looking for talented, energetic, and motivated people to join our team.
Requirements
- This role can be based anywhere in the United States - if you're close to one of our offices, we can set you up in-office or you can work 100% remotely.
- Experience handling multiple tasks required.
Nice to have
- Bachelor's Degree preferred
Compensation
- EverCommerce is committed to equal pay and transparency.
- The annual base salary range for this position is $60,000 - $70,000 USD and variable component included in most US locations.
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
Benefits
- Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend.
- 401k with up to a 4% match and immediate vesting
- Flexible and generous (FTO) time-off
- Employee Stock Purchase Program
- Prior SaaS account management experience highly desired, healthcare industry experience is a plus.
- Benefits and Perks:
Company info
- https://careers.evercommerce.com/us/en
- We are looking for a Customer Success Manager you have a strong service delivery project and program management background with deep expertise in healthcare related service delivery.
- You love establishing best in class service delivery methodologies, standards, tools and processes to ensure that our products are delivered to our customers effectively and efficiently, assuring delivery on time with strong adoption/engagement.
- Develop strong relationships with key stakeholders of our customers ensuring the best possible customer experience.
- Have general knowledge of our EverHealth portfolio of products and how they add values to our customers.
- With a widely distributed team, we are used to working remotely across different time zones.
- At EverCommerce [Nasdaq: EVCM], we are on a mission to digitally transform the service economy with tailored, end-to-end SaaS solutions that simplify and empower the lives of our 725,000+ customers.
Equal opportunity
- EverCommerce is an equal opportunity employer and we value diversity at our company.
Visa & Work Authorization
- Please note that you must be eligible to work without sponsorship to qualify for this position, and this role may require travel to our Corporate Headquarters in Denver, Colorado, or to other office locations around North America.
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This listing is sourced directly from EverCommerce's careers page and normalized into a canonical job model.