Customer.io
Legal Assistant
Americas Remote · Senior
Sponsorship not specified$78k-$89kDetected 41 days ago
ComplianceProject ManagementLogisticsProcess ImprovementContract ManagementLeadershipCommunicationOrganizational Skills
About the role
- Customer.io powers automated communication that people actually want to receive.
- We help teams send smarter, more relevant messages using real-time behavioral data.
- I'm Dessa, Associate General Counsel here at Customer.io.
Responsibilities
- Legal Administrative Support
- Own legal calendaring across filings, renewals, and compliance obligations
- Manage physical mail, board prep logistics, and note-taking for key Legal meetings
- Document and Knowledge Management
- Maintain Legal's document and contract repositories in Google Drive - naming conventions, folder structure, access controls
- Manage DocuSign workflows: track envelope status, store completed agreements, keep records clean
- Support document migrations, system cleanups, and privacy-related documentation (DPAs, GDPR requests, data flows)
- Leverage AI tools and automation to reduce manual work, improve document retrieval, and increase consistency across Legal processes
- Proactively identify gaps in document management and suggest improvements
- Track corporate records, manage filing deadlines, and ensure timely submissions across jurisdictions
Requirements
- 2+ years of experience in a legal assistant, paralegal, or similar operational role (in-house or law firm).
- Genuine comfort with AI tools, and a proactive mindset toward using technology to improve how you work.
- Ability to juggle multiple workstreams and shift priorities without dropping the ball.
- Experience supporting an in-house Legal team at a SaaS or tech company.
- Experience with entity management tools or corporate filings.
- Familiarity with CLM tools such as LinkSquares or similar platforms.
Skills
- Review MNDAs, amendments, and order form exceptions, flagging issues for attorney review
- Act as a coordination point across Legal initiatives, keeping things organized and moving
Compensation
- 30-minute video call with Recruiter
- 45-minute call with Hiring Manager
- 45-minute video call with Leadership
- Take-Home Assignment + 45-minute Review Call
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This listing is sourced directly from Customer.io's careers page and normalized into a canonical job model.