Envista

Envista

Database Support Representative

United States of America, Pennsylvania, Quakertown · Junior

Sponsorship not specified$28k-$34kDetected 23 days ago
SQLRecruitingHRMedical DevicesCommunicationMicrosoft Office

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odds of building a lasting career here

37Risky
Cap-exempt (no lottery)0
Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds (Level I)39
Fits your clock70

Thin sponsorship signal and lottery-bound (~15% per draw). A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.

Lottery odds assume a STEM candidate.

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About the role

  • DEXIS is looking for individuals who work their best, help others, and commit to helping us improve our customer lives and celebrate the difference in others.
  • Who is DEXIS and why should you join the team?
  • We are the leading manufacturer and distributor of innovative dental imaging equipment, software, and solutions.

Responsibilities

  • o Document customer interaction notes and complaints in appropriate systems.
  • o Own the customer issue to resolution, escalating when appropriate.
  • o Deliver prompt responses and uphold a high level of professionalism at all times.
  • o Support other team members by assisting them with troubleshooting, customer inquiries, and
  • technical escalations to ensure efficient resolution of issues and maintain high customer
  • o Manage escalations that have been assigned to you, including prioritizing, addressing, and

Requirements

  • The Database Support Specialist must have excellent verbal and written communication skills, be a self-starter, self-sufficient, independent thinker, and enthusiastic.
  • The candidate must have strong interpersonal phone and email skills and be customer-focused while resolving and troubleshooting customer issues.
  • They must be able to support and perform complex technical duties related to DEXIS products, by answering customer questions or resolving issues in a support center environment.
  • 2 years of experience in troubleshooting computer software/hardware, help desk, or phone
  • o Advanced troubleshooting and administration knowledge of Windows operating systems, file
  • o Experience with Microsoft Office
  • o Must be available to work standard departmental support hours
  • o Must be available to work holidays and overtime, as dictated by business needs

Compensation

  • Actual compensation packages take into account a wide range of factors that are unique to each candidate, including but not limited to geographic location; skill sets; relevant education and certifications; depth of experience; performance; and other business and organizational needs.
  • At Envista, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case.
  • The total compensation package for this position may also include an annual performance bonus, medical/dental/vision benefits, 401K match, and/or other applicable compensation plans.
  • $27.70 - $33.80 per hour

Benefits

  • PTO, Sick Time and Paid Holidays.
  • Competitive leave policies including but not limited to Sick, Jury Duty, Bereavement, Personal, and Parental Leave Medical, Dental, and Vision Insurance Benefits effective DAY ONE!!!!
  • New ly built 1200 sq fitness room.

Company info

  • Envista and all Envista Companies are equal opportunity employers that evaluate qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law.
  • The "EEO is the Law" poster is available at: http://www.dol.gov/ofccp/regs/ compliance/posters/pdf/eeopost.pdf.
  • Envista and its family of companies (Envista) will not accept unsolicited resumes from any source other than directly from a candidate.
  • Envista will consider unsolicited referrals and/or resumes submitted by vendors such as search firms, staffing agencies, professional recruiters, fee-based referral services and recruiting agencies (Agency) to have been referred by the Agency free of charge and Envista will not pay a fee for any placement resulting from the receipt such unsolicited resumes.
  • An Agency must obtain advance written approval from Envista's internal Talent Acquisition or Human Resources team to submit resumes, and then only in conjunction with a valid fully-executed contract approved by the Global Talent Acquisition leader and in response to a specific job opening.
  • Envista will not pay a fee to any Agency that does not have such agreement and written approval in place.
  • 401K - with exceptional company match starting DAY ONE!!!!
  • customers through phone, email, chat, and remote control or assistance software.
  • We offer meaningful work through innovation, diverse opportunities, and career progression.
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This listing is sourced directly from Envista's careers page and normalized into a canonical job model.