MoeGo

Junior Onboarding Specialist

Remote (Canada) · Junior

Sponsorship not specifiedDetected 51 days ago

Project ManagementHubSpotSalesforceCRMOnboardingCustomer SuccessCommunicationOrganizational Skills

About the role

In this role, you will be the first point of contact for new customers, guiding them through product setup, training, and early adoption to set them up for long-term success.

Conduct product walkthroughs, training sessions, and Q&A calls to drive early product adoption
Manage a portfolio of onboarding accounts simultaneously, ensuring timely milestones and customer satisfaction
Partner with Account Executives to ensure a smooth handoff from sales to onboarding
Document customer configurations, progress, and outcomes in CRM and project management tools
Collaborate cross-functionally with Support, Product, and Sales teams to resolve customer issues
Strong organizational skills with the ability to manage multiple accounts and priorities

1-2 years of experience in a customer-facing role (onboarding, customer success, support, or similar)
Comfort with technology platforms and ability to learn new software quickly

Experience working with SaaS platforms or in a tech startup environment
Familiarity with CRM tools such as Salesforce, HubSpot or Monday.com http://Monday.com
Background in the pet care, grooming, or service industry
Experience working cross-functionally with sales or product teams
Competitive compensation at $75,000 CAD with opportunity for growth
High-growth environment with real opportunities to advance your career
Collaborative, inclusive team culture that values your ideas and input
MoeGo is committed to creating a diverse and inclusive work environment, and is an equal opportunity employer.

Director of Sales
About MoeGo 🐾
MoeGo is on a mission to transform the future of pet care business, from small-business groomers to franchise doggie hotels.
From automated booking to payments and communication tools, MoeGo eliminates the administrative stress of running a pet care business.
Join us in shaping the future of pet care, one happy groomer, one joyful pet, and one loving owner at a time.

Guide new T4 and T5 tier customers through the full MoeGo onboarding process from kickoff to go-live
Be part of a mission-driven team that genuinely loves what they do

This listing is sourced directly from MoeGo's careers page and normalized into a canonical job model.