Nextgensecurity
Field Service Supervisor
Houston, TX · Full-time
Sponsorship not specified$10k-$25kDetected 5 days ago
LeadershipCommunicationProblem SolvingMentoringMicrosoft Office
About the role
- NextGen Security, LLC
- Security and Surveillance
Responsibilities
- Lead and support high-end and complex service calls, including troubleshooting integrated security systems in live customer environments
- Own and enforce field service quality standards to ensure consistent, professional execution across all jobs
- Supervise, coach, and support field technicians, including time review, performance feedback, and day-to-day field coordination
- Support scheduling and resource coordination to ensure efficient technician utilization and response times
- Oversee transition of systems from installation to service to ensure clean handoffs and ongoing support success
- Support accurate billing, job documentation, and service-related project tracking
- Support improvements in service response time, first-time fix rate, and overall customer satisfaction
Requirements
- Years of Experience
- 5-10 years of experience in the field in the security industry
- Experience with Microsoft Office, Teams & Windows Operating Systems.
- Local travel may be required for this position.
- Experience and/or certifications in Lenel, CCURE, Genetec (Access & Video), and Avigilon strongly preferred; advanced certifications a plus
- Strong organizational skills.
- Superior problem solving and communication skills.
- Ability to lead and support technicians in a fast-paced field environment
- Work independently with minimal supervision.
- Strong troubleshooting skills across integrated electronic security systems
Nice to have
- Experience and/or certifications in Lenel, CCURE, Genetec (Access & Video), and Avigilon strongly preferred
- advanced certifications a plus
Compensation
- Compensation based upon background and experience.
Benefits
- Manage and support technician on-call rotations and after-hours coverage
- Full benefits package
Company info
- Identify and help drive preventative maintenance and service opportunity growth with existing customers
- More About Us
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This listing is sourced directly from Nextgensecurity's careers page and normalized into a canonical job model.