Dowjones
Premium Product Coach
Los Angeles - IBD · Senior
Sponsorship not specified$55k-$70kDetected 30 days ago
Customer SuccessCustomer SupportResearchCommunicationProblem SolvingMentoringOrganizational Skills
About the role
- Your primary objective will be to ensure that clients maximize the value of their investment and achieve their desired outcomes.
- You will be base at our Los Angeles office reporting to the Senior Manager, Premium Product.
Responsibilities
- Develop a deep understanding of premium products, including their functionalities, best practices, and potential applications.
- Provide technical support as related to browser issues and/or technical bugs on our end
Requirements
- You will work closely with clients to understand their goals, address their concerns, and provide expert guidance to enhance their experience with our premium products
- Proficiency in using coaching tools and platforms.
Skills
- Investor's Business Daily (IBD) is the leader in stock research and education.
- For over 35 years, IBD has helped countless investors around the world make more money in the market and achieve their financial goals.
- IBD joined the Dow Jones and News Corp family of companies in May 2021.
- Solid organizational skills and attention to detail.
Compensation
- We're committed to offering competitive and flexible compensation to attract top talent.
- This pay range reflects our good faith estimate for the role and may vary based on a candidate's experience, skills, location, and other relevant factors.
- $55,000 - $70,000
Benefits
- Comprehensive Healthcare Plans
- Retirement Plans
- Comprehensive Medical, Dental and Vision Insurance Plans
- Education Benefits
- Paid Maternity and Paternity Leave
- Family Care Benefits
- Commuter Transit Program
Company info
- Founded with the mission of democratizing stock investing, IBD provides its customers access to the same type of research Wall Street uses to make decisions.
- All of IBD's products and content are based on a time-tested investing methodology, which uses fundamental and technical analysis to identify leading stocks before their big price increases.
- IBD helps its customers succeed in the market with its unparalleled stock research including market-beating stock lists, proprietary stock ratings and powerful investing tools that help them make more profitable trading decisions.
- In addition, IBD provides customers with world-class investing education that includes product coaching, interactive webinars, live and virtual workshops, videos, online courses and more.
- About the Role
- As a Premium Product Coach, you will be responsible for providing personalized coaching and support to customers for all IBD premium products.
- You will work closely with clients to understand their goals, address their concerns, and provide expert guidance to enhance their experience with our premium products; MarketSurge, Leaderboard, Swing Trader.
- Provide individualized and white glove customer service to customers to ensure they understand the features, benefits, and usage of our premium products.
- Provide one-on-one coaching sessions to customers to help them overcome challenges, optimize product usage, and achieve their goals.
Equal opportunity
- All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, protected veteran status, disability status or any other protected characteristic under applicable law.
- EEO/Disabled/Vets
- Reasonable Accommodation
- We are committed to providing reasonable accommodation for qualified individuals with disabilities in our job application and/or interview process.
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This listing is sourced directly from Dowjones's careers page and normalized into a canonical job model.