Western Governors University
Principal Software Product Manager - ServiceNow
Salt Lake City, UT · Principal · Full-time
Stay score
odds of building a lasting career here
Files H-1B any time — no cap, no lottery. The 2026 weighted-selection rule doesn't touch it, which makes this the strongest structural path for entry-level talent. Pay is often lower, but your odds of staying are dramatically higher.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
States it is exempt from the H-1B cap
Files H-1B transfers
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
Community outcomes
No reports yet — be the first to help the next applicant.
About the role
- In this role, you will help shape how core university services are delivered through ServiceNow and related technologies, driving meaningful outcomes for users while aligning business priorities, technology investments, and customer needs.
Responsibilities
- Define and own product strategy and roadmaps across multiple product domains, ensuring alignment with business goals, user needs, and enterprise priorities.
- Partner directly with senior and executive leaders to understand critical business challenges and develop product strategies that drive measurable outcomes.
- Lead cross-functional steering committees and strategic planning efforts to communicate roadmaps, monitor progress, and maintain organizational alignment.
- Collaborate with stakeholders, end users, engineers, UX designers, and product leaders to identify opportunities, define requirements, and deliver impactful solutions.
- You will partner with senior leaders, engineers, designers, and stakeholders across the organization to solve complex challenges, influence product direction, and deliver experiences that improve workflows at scale.
- Proven ability to influence senior leaders, align cross-functional teams, and drive outcomes without direct authority.
- Ability to evaluate complex tradeoffs and prioritize investments that deliver the greatest value at the right time.
- Demonstrated ability to develop business cases, conduct ROI analysis, and communicate compelling product narratives supported by data.
Requirements
- Bachelor's degree in a related field.
- Master's degree in a related field.
- Deep Experience in the ServiceNow platform; technical expertise in preferred but not required.
Nice to have
- technical expertise in preferred but not required.
- Deep Experience in the ServiceNow platform
Compensation
- $180,300.00 - $279,500.00
Benefits
- This is a highly visible role for a strategic product leader who thrives in ambiguity, drives alignment, and turns vision into measurable impact.
- Experience in Education Technology.
Equal opportunity
- All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.
- Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu.
Visa & Work Authorization
- While we welcome applicants from all backgrounds, WGU is not able to provide visa sponsorship for this role.
This listing is sourced directly from Western Governors University's careers page and normalized into a canonical job model.