City of New York

City of New York

Director of Call Center Operations, Bureau of Customer Support

Long Island City, NY, United States · Director · Full-time

Sponsorship not specifiedDetected 1 day ago
Performance ManagementCustomer SupportPublic HealthResearchLeadershipCommunicationPublic Speaking

About the role

  • Established in 1805, the New York City Department of Health and Mental Hygiene (NYC Health Department) is the oldest and largest health department in the U.S., dedicated to protecting and improving the health of NYC.
  • Come join us and help to continue our efforts in making a difference in the lives of all New Yorkers!
  • The NYC Health Department is an inclusive equal opportunity employer committed to providing access and reasonable accommodation to all individuals.

Requirements

  • However, all candidates must have at least a master's degree in an appropriate field of specialization and at least two years of experience described in "2" above.
  • Two years as a City Research Scientist Level I can be substituted for the experience required in "1" and "2" above.

Skills

  • Extensive knowledge of call center operations, customer service standards, and performance management practices
  • Ability to analyze operational data, customer feedback, and performance metrics to identify trends and improve service delivery
  • Why you should work for us:

Benefits

  • City employees are entitled to unmatched benefits such as:
  • o a premium-free health insurance plan that saves employees over $10K annually, per a 2024 assessment.
  • o additional health, fitness, and financial benefits may be available based on the position's associated union/benefit fund.
  • o a public sector defined benefit pension plan with steady monthly payments in retirement.
  • o a robust Worksite Wellness Program that offers resources and opportunities to keep you healthy while serving New Yorkers.
  • The NYC Health Department is an inclusive

Company info

  • Our mission is to safeguard the health of every resident and cultivate a city where everyone, regardless of age, background, or location, can achieve their optimal health.

Equal opportunity

  • equal opportunity employer committed to providing access and reasonable accommodation to all individuals.
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This listing is sourced directly from City of New York's careers page and normalized into a canonical job model.