Arc Institute
IT Operations Manager
Palo Alto, CA · Staff+ · Full-time
Sponsorship not specified$158k-$196kDetected 121 days ago
Full-Stack DevelopmentAWSGCPAzureCloud PlatformsJiraCiscoSD-WANBioinformaticsResearchLeadershipMentoringCompTIA
About the role
- About Arc Institute Arc Institute is an independent nonprofit research organization at the interface of artificial intelligence and biology, working to accelerate scientific progress and understand the root causes of complex diseases.
- Arc's Technology Centers and Core Investigator labs work side by side, integrating experimental and computational biology under one roof to tackle problems neither could solve alone.
- More than 300 Arconauts work together at our Palo Alto headquarters, backed by substantial long-term philanthropic funding.
Requirements
- Bachelor's degree in Computer Science, Information Technology, or a related field, or equivalent professional experience
- 10+ years of progressive IT infrastructure and systems administration experience in a technical operations or senior engineering role
- 2+ years of experience in managing direct reports
- Experience overseeing or directly supporting a helpdesk or service delivery function
- Practical experience with Google Workspace or MS365 at an organizational scale, including user management, domain configuration, and application integrations
- Working knowledge of hyperscaler environments (AWS, Azure, GCP, etc.) at the administration and engineering level
Nice to have
- Familiarity with ITSM platforms (ServiceNow, Freshservice, Jira)
- Experience in the creation of and execution of IT Strategy initiatives as well as the ability to report on the effectiveness of those strategies
- Experience supporting HPC or research computing environments
- Experience with observability tooling for enterprise monitoring and reporting
- Knowledge of SD-WAN or private interconnect technologies
- Experience with Okta, including SAML, SCIM and policy administration
- Relevant certifications (e.g., AWS, Cisco, Google Cloud, Okta, CompTIA, ITIL) are a plus
Compensation
- The base salary range for this position is $157,500 to $195,500.
Company info
- About Arc Institute
- Arc Institute is an independent nonprofit research organization at the interface of artificial intelligence and biology, working to accelerate scientific progress and understand the root causes of complex diseases.
- Founded in 2021 and based in Palo Alto, Arc partners with Stanford University, UC Berkeley, and UC San Francisco.
- Unlike academia, our scientists have long-term funding and industry-like resources.
- Unlike industry, they're free to pursue high-risk, long-term research without commercial pressures.
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This listing is sourced directly from Arc Institute's careers page and normalized into a canonical job model.