DISQO
Customer Success Director
New York, NY · Director · Full-time
Stay score
odds of building a lasting career here
Sponsors, but it's cap-subject — you still face the weighted lottery (~45% per draw at Level III). Good if you win; have a cap-exempt backup on your list.
Lottery odds assume a STEM candidate.
Personalize to your clock →H-1B wage level
the lottery is wage-weighted — each level is one more entry
Even the top of this range is below the Level II threshold of $181,376, so this role stays at one lottery entry however you negotiate. That is a property of the posted band, not of you.
DOL prevailing wage, 2026-27 wage year · Sales Managers (11-2022) · New York-Newark-Jersey City, NY-NJ. Wage level is derived by USCIS from the offered wage, occupation and worksite; the occupation shown is inferred from the job title.
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About the role
- We expect a CSM Director to use AI tools to work faster and smarter across the account portfolio, and to bring that same mindset to how the CS org operates and evolves.
- You'll be someone other CSMs look to not just for client management craft, but for how to fold AI and improve into the day-to-day of the job.
- How this role differs from the traditional Sr.
Responsibilities
- DISQO is looking for a Customer Success Director to own our most strategic, complex client relationships and to raise the bar for how the entire CS org operates.
- Manage a portfolio of DISQO's largest and most complex accounts - often multi-year, multi-stakeholder, and revenue-critical.
- Build and sustain relationships with VP/C-suite champions, not just day-to-day contacts.
- Own the account strategy (from- to?), not just the renewal.
- Coach other CSMs on account strategy, difficult conversations, commercial acumen, and how to put AI to work in their own accounts - informally and through structured mentorship - without formal management responsibility.
- Process and playbook contribution. Identify what's breaking or missing in how CS operates and build the fix - a playbook, a template, an AI-powered workflow, an escalation path - so improvements outlive your own accounts.
- That's why, at DISQO, we welcome, support, and empower individuals from diverse backgrounds.
Nice to have
- 10+ years in customer success, account management, or a client-facing strategic role, ideally in market research, insights, MarTech, or SaaS
Skills
- At DISQO, our day-to-day roles are deeply integrated with AI.
Compensation
- DISQO does not discriminate against employees based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic infor
Benefits
- The benefits noted above are for full time US based employees only.
Company info
- Joining DISQO Nation means being part of a team that moves fast, thinks boldly, and is passionate about solving meaningful problems.
- Our values guide how we work and win together.
- And we are relentlessly all in, bringing energy, passion, and commitment to every challenge, every day.
- Read more about our culture on Glassdoor.
- You can learn more about what's happening at DISQO by visiting the DISQO Company Blog.
- #LI-MV1 At DISQO, we pride ourselves on having a positive, performance-oriented workplace that includes a flexible hybrid approach, competitive medical benefits, and an amazing vacation policy.
Equal opportunity
- DISQO is an equal opportunity employer.
This listing is sourced directly from DISQO's careers page and normalized into a canonical job model.