Yoodli AI Roleplays
Strategic Customer Success Manager
United States (Remote)
Sponsorship not specified$150k-$180kDetected 13 days ago
SnowflakeDatabricksCRMAccount ManagementCustomer SuccessMentoring
About the role
- Think of it as the batting cage before the big game - but for communication.
- Whether it's a sales pitch, manager feedback session, or media interview, Yoodli provides private, judgment-free, just-in-time coaching.
- Leaders at companies like Google, Databricks, Snowflake, RingCentral, Toastmasters, and others use Yoodli to ramp reps faster, improve message delivery, and reduce coaching burden on frontline managers.
Responsibilities
- Own adoption, outcomes, and renewal readiness across your portfolio
- Lead complex renewals
- Co-drive expansion strategy in tight partnership with Account Executives
- Deliver QBRs and strategic guidance to executive stakeholders
- Drive multithreaded relationships and engagements throughout each customer organization
- Strong multithreading skills - able to build relationships across multiple functions and levels within a customer organization
- Huge impact opportunity: Build and scale a company from the ground up
Requirements
- 7+ years of experience in customer success or account management, including 5+ years as a strategic or enterprise customer success manager
- Experience leading complex renewal and upsell negotiations in partnership with sales teams
Compensation
- Total compensation is targeted at $150,000 - $180,000 (depending on experience), including variable pay based on quarterly goals
- Includes a combination of cash base and commission compensation
Benefits
- Humility, bias for action, and a team-first attitude, with a love for learning
- Equity opportunities at a fast growing company
- Health, dental, vision insurance
- Flexible PTO, free lunches at the office
Company info
- Yoodli is the AI roleplay simulator redefining how individuals and teams master communication. Think of it as the batting cage before the big game - but for communication. Whether it's a sales pitch, manager feedback session, or media interview, Yoodli provides private, judgment-free, just-in-time coaching. Leaders at companies like Google, Databricks, Snowflake, RingCentral, Toastmasters, and others use Yoodli to ramp reps faster, improve message delivery, and reduce coaching burden on frontline managers. The result is stronger performance, greater team readiness, and a more scalable path to impact.
- We're building a new category called Experiential Learning: a new AI-powered category that helps people learn through conversational roleplays. People don't learn from slides: they learn through dialogue, questions, and iteration. Yoodli makes that process interactive, personalized, and always up to date. It's learning that feels fun, builds confidence, and finally lets organizations measure the ROI of training.
- We've raised $40M in Series B funding, are doubling our team in 2026, and are headquartered at the beautiful Pier 70 in Seattle.
- TED Talk with our "Why"
- Yoodli is the AI roleplay simulator redefining how individuals and teams master communication.
- The result is stronger performance, greater team readiness, and a more scalable path to impact.
- We're building a new category called Experiential Learning: a new AI-powered category that helps people learn through conversational roleplays.
- People don't learn from slides: they learn through dialogue, questions, and iteration.
- Yoodli makes that process interactive, personalized, and always up to date.
- It's learning that feels fun, builds confidence, and finally lets organizations measure the ROI of training.
- Explainer on experiential learning
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