PlayStation
IT Support Services Lead
United States, Santa Monica, CA · Contract
Sponsorship not specified$133k-$167kDetected 12 days ago
AzureLinuxJiraBudgetingCustomer SupportLeadershipCommunicationCollaborationMentoring
About the role
- This is an on-site position in Santa Monica, California.
- For nearly 40 years, Naughty Dog has been crafting best-selling, critically acclaimed games that constantly push the boundaries of narrative, gameplay, and technology.
- Naughty Dog recently released The Last of Us Part II Remastered as well as a current generation remake of The Last of Us Part I for the PS5.
Responsibilities
- Lead, mentor, and manage the performance of the IT Support team, including contract support personnel, ensuring consistent service quality and operational excellence.
- Partner with IT and Studio Leadership to define and execute roadmaps for support services, end-user technologies, and future initiatives.
- Develop and improve service management practices, including KPIs, SLAs, workflows, automation, dashboards, reporting, and process optimization.
- Manage and improve enterprise applications and collaboration platforms, including Microsoft 365, Slack, Zoom, Teams, Jira, and related services.
- Partner with Engineering, Art, Production, and QA teams to improve support services, developer experience, and technology workflows.
- Evaluate and recommend improvements to endpoint technologies, user productivity tools, and support processes.
- Support the deployment and maintenance of desktop and development hardware as needed.
- Collaborate with stakeholders across the studio to troubleshoot issues, identify root causes, and improve development and support workflows.
- Partner with PlayStation Studios and other SIE teams to support shared initiatives and ongoing collaboration.
- Provide advanced technical escalation support and maintain technical documentation, procedures, and support standards.
Nice to have
- Familiarity with Linux (Ubuntu).
- Experience supporting Perforce environments and development pipelines.
- Familiarity with outsourcing pipelines and external development partnerships.
- Passion for games and game development.
Skills
- Experience supporting distributed Windows and Linux environments within a production, development, or studio setting.
- Experience leading teams, managing contractor resources, setting performance goals, conducting reviews, and mentoring technical staff.
- Strong written and verbal communication, customer service, organizational, and documentation skills.
- Experience administering Atlassian products, including Jira Service Management and Confluence.
- Strong understanding of endpoint imaging, software deployment, patch management, and desktop administration.
- Familiarity with virtualization technologies and virtual desktop environments.
- Familiarity with automation and endpoint management technologies.
- Experience with vulnerability management and endpoint security solutions such as Qualys, Tanium, or CrowdStrike.
- Experience with identity and access management platforms such as Okta or similar solutions.
- Experience supporting game development, content creation, or software engineering workflows.
- Familiarity with workstation performance tuning, hardware evaluation, and developer productivity tools.
- Familiarity with Microsoft Entra ID (formerly Azure Active Directory) and Microsoft cloud technologies.
Compensation
- The estimated USA base pay range for this zone (Los Angeles area) is listed below.
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This listing is sourced directly from PlayStation's careers page and normalized into a canonical job model.