Expedia Group
AI Operations Manager - AI Builder
Washington - Seattle Campus, USA · Senior
Sponsorship not specifiedDetected 1 day ago
PythonData EngineeringNLPCustomer SupportLeadershipCommunication
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odds of building a lasting career here
42Risky
Cap-exempt (no lottery)0
Sponsors this role100
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
Thin sponsorship signal and lottery-bound. A low-probability bet with your clock running. Prioritize cap-exempt roles and proven entry-level sponsors first.
Lottery odds assume a STEM candidate.
Personalize to your clock →Employer immigration record
from this employer's Department of Labor filings
Green-card follow-through: 78%
Of 18 labor certifications old enough to have been used, 4 expired without the employer filing the next step. Median time from filing to decision: 451 days.100% of their filings were for a worker who already held the job.Only certifications past the 180-day window are counted — recent ones cannot have expired yet.
Files H-1B transfers
83 transfer filings in the last year, covering 83 workers. Median labor-condition decision: 7 days. An employer that already files transfers is one that can take over an existing H-1B.
Sourced from Department of Labor LCA, PERM and prevailing-wage disclosure data. Employer matching is by name, so figures may be split across an employer's legal entities. Absence of a filing means none appears in our copy of the data, not that none exists.
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About the role
- Here, you'll do meaningful work that helps millions of people discover, book, and experience travel with more ease, confidence, and joy.
- Introduction to the Team: Expedia Group powers travel for everyone, everywhere.
- AI now answers travelers' calls, drafts replies for human agents to review and send, and resolves routine requests without a human agent needing to step in.
Responsibilities
- Build and ship tools end to end, including applications, artificial intelligence powered analysis, and data pipelines, giving operations leaders a complete picture of quality and traveler experience instead of a small weekly sample
- Own the operating rhythm for this work, including preparing agendas, facilitating discussion, capturing decisions and actions, and following issues through to closure across platform, data, and security teams
- Guide and review the work of a small group of partner-based AI builders, setting the standard for quality, testing, and safe use of artificial intelligence assisted development, so work ships consistently
- Help operations teams adopt these tools, building the trust and fluency that turns a working prototype into how the work actually gets done
- As a global travel company powered by passionate people, trusted partnerships, and leading technology, we connect travelers, partners, and advertisers through our consumer brands, B2B network, and travel advertising business.
- Join us and build for travelers everywhere.
Requirements
- Bachelor's degree in business, analytics, computer science, or a related field
- 5+ years of experience in contact center or service operations, business operations, or a comparable strategic, analytical, and operational role, with the ability to put any data point in its operational context
- A track record of taking ideas from concept to working prototype to something people actually use, with clear impact on operational or business outcomes
- Professional experience as a software developer is not required, and we welcome people who have learned to build with artificial intelligence assisted tools
- Comfort with ambiguity and a self-directed, outcome-oriented approach: you work both collaboratively and autonomously, stay organized as priorities shift, and are willing to roll up your sleeves to finish the job
Company info
- Expedia Group powers travel for everyone, everywhere.
- How AI will transform the customer service experience is a journey we are on, and the path will shift and iterate as we learn.
- In Traveler and Marketplace Operations, AI Operations is responsible for shaping that path, and determining what it looks like day to day for the Service Operation.
- In partnership with our Product & Technology teams, we define what good looks like when AI handles a traveler contact, design the handoffs between automated systems and people, and build the tooling operations leaders use to see what is happening in their business.
- We also build directly:
- tools created inside Operations score more than 580,000 for quality risk on production infrastructure and surface roughly 100 places a day where the traveler experience broke down, drawn from real conversations and cases.
- This is a broad, cross-functional role that reaches across workstreams, from ones you drive yourself to ones where you are one voice among many.
- Some weeks you are in the code, shipping a tool.
- Others you are in a leadership forum representing operations, closing an open decision, or writing the brief that unblocks a workstream.
- It suits someone who works best when given a goal rather than a task list.
- At Expedia Group, we help travelers explore the world, one journey at a time.
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This listing is sourced directly from Expedia Group's careers page and normalized into a canonical job model.