Acs
Guest Relations Manager, Hope Lodge
Boston, Massachusetts
Sponsorship not specified$53k-$60kDetected 27 days ago
Customer SupportLeadership
About the role
- Our employees and 1.3 million volunteers are raising the bar every single day.
- And the people who answer it are fulfilled.
- The salary range for this role is between $52,800 - $60,000.
Responsibilities
- Lead concierge/front desk team to ensure smooth check-in/out and excellent guest service (30%)
- Manage guest referrals, screening, and room allocation to maximize occupancy (25%)
- Resolve guest concerns and implement service recovery solutions (10%)
Requirements
- Travel Required for initial training upon hire, otherwise minimal travel required
- Minimum Degree Required: High School Diploma or Equivalent
Nice to have
- Minimum of 3 years of experience in guest relations, front desk management, or hospitality management, with at least 1-2 years in a supervisory or managerial role.
- Valid Driver's License with Clean Driving Record is Required
- Preferred Degree: Bachelor's Degree
Skills
- Strong leadership and team management skills
- Knowledge of hotel management systems and reservation software
- Ability to analyze data and adjust processes to improve occupancy
- Strong interpersonal and customer service skills
- Ability to work in a fast-paced, guest-facing environment
Compensation
- The salary range for this role is between $52,800 - $60,000.
Benefits
- jobs.cancer.org/benefits.
- ACS provides staff a generous paid time off policy; medical, dental, retirement benefits, wellness programs, and professional development programs to enhance staff skills.
Company info
- At the American Cancer Society, we're working to end cancer as we know it, for everyone.
- We are a culture comprised of diverse backgrounds and experience, to better serve our communities.
- The people who work at the American Cancer Society focus their diverse talents on our lifesaving mission.
- It is a calling.
- The Guest Relations Manager leads guest relations and front desk operations, ensuring a seamless and welcoming experience for patients and caregivers.
- This role manages referrals, room allocations, occupancy, and supervises the guest relations & concierge team to optimize guest satisfaction and operational efficiency.
- We are a proud equal opportunity employer.
- We are a proud
Equal opportunity
- equal opportunity employer.
This listing is sourced directly from Acs's careers page and normalized into a canonical job model.