spikeball

Community Program Manager

United States · Part-time

Sponsorship not specifiedDetected 20 days ago

CRMCommunicationWriting

About the role

You will launch and scale a customer ambassador program across multiple markets, mobilize a distributed team of community specialists, and deepen partnerships to expand our global footprint.
You'll also evolve Spikeball's digital community experience-leveraging the Spikeball app and social platforms to launch challenges, gather feedback, and increase sustained participation.
You have 3+ years of highly relevant professional experience in community management or a closely related role.

Launch and scale a customer ambassador program: Collaborate with passionate, on-the-ground enthusiasts across multiple markets who will act as multipliers, expanding our community while driving product growth and brand awareness.
Drive digital community growth: Advance and evolve our digital presence by defining how Spikeball's app and social channels can best serve our community, launching in-app challenges, feedback-backed features, and engagement initiatives to boost long-term adoption and participation.
Drive engagement and downloads in the new Spikeball app.
Inform a cohesive customer ecosystem: Participate in the ideation and implementation of a community tech-stack (e.g., Spikeball app, CRM, analytics, social channels, etc.), where relevant platforms sync to optimize operational workflows and streamline customer experience.
Nurture long-term partnerships: Build authentic relationships with communities of all kinds (global roundnet governing bodies and organizations, college clubs, Ultimate teams, Young Life groups, and more) to secure partnerships that will expand Spikeball's presence and mindshare.
Support on-the-ground events: Partner with student leaders, clubs, and universities to maximize participation and brand affinity.
You'll engage and manage channels, but you're not a designer, copywriter, or video editor.

Must be based in US or Canada.
For 17+ years, we haven't just improved an existing game-we've built an entirely new category and community.
You are not a social media content creator.
You are not an events marketing manager.
You are not a participant at tournaments.

The workload is manageable, flexible, and seasonal, but you shouldn't expect traditional work hours.

Develop and execute a cohesive community strategy: Lead initiatives that grow engagement with customers in target communities to increase revenue, boost brand sentiment, drive product ideation, and support long-term customer retention.
You'll be working with players, customers, organizers, and tournament directors from all over the world, accommodating different time zones and catering to events that typically take place on weekends.
We need a driven, super organized, strategic, community builder that can build and execute a strategy that results in trust, global relationships, and positions the business and brand as one that is here to help.

This listing is sourced directly from spikeball's careers page and normalized into a canonical job model.