Cresta

Strategic Solutions Engineer, East

United States (Remote) · Exec

Sponsorship not specified$180k-$205kDetected 12 days ago

Machine LearningNLPLLMsRAGAgentic AISalesforceCRMCustomer SuccessVoIPLeadershipCommunicationCollaborationMentoring

About the role

As a Strategic Solutions Engineer, you'll be at the forefront of the AI transformation in customer experience.
You'll connect deeply with customer stakeholders to understand their business goals, technical environments, and operational challenges, and architect intelligent solutions that combine the power of LLMs, SLMs, and real-time AI assistance.

Lead technical discovery sessions to understand customer systems, including contact center infrastructure, telephony and IVR architecture, and CRM/workforce management platforms.
Design and deliver compelling, tailored product demonstrations that highlight how Cresta's AI-powered virtual agents, real-time coaching, and analytics can deliver measurable business outcomes.
Own the technical design and delivery of proof-of-value (POV) engagements, including integrations, real-time coaching workflows, and virtual agent use cases.
Run ROI workshops and build business case models that connect Cresta's capabilities to quantifiable customer impact (e.g., cost reduction, efficiency, CSAT).
Deliver persuasive, tailored product demonstrations that showcase how Cresta's AI-built on a proprietary architecture using large and small language models-drives measurable ROI through automation, efficiency, and improved customer outcomes.

7+ years of experience in customer-facing roles, including 1-3 years in pre-sales, solutions engineering, or consulting within the enterprise software or contact center industry.
Deep knowledge of contact center solutions, including telephony architecture (SIP, SBCs, ACDs, IVRs) and CCaaS platforms (e.g., Genesys, NICE, Five9, Amazon Connect).
Strong understanding of AI/ML technologies, especially large language models (LLMs), small language models (SLMs), and how they are applied in conversational AI and agent augmentation.
Experience with real-time systems, CRM tools (e.g., Salesforce), analytics platforms, and SaaS solution architecture.
Consultative mindset with a proven track record of leading strategic conversations, influencing stakeholders, and tailoring solutions to business goals.
Your ability to translate both technical complexity and business impact will be critical to driving successful sales cycles and long-term customer outcomes.
Provide insights based on your experience with AI technologies, contact center transformation, and customer success strategies.

We offer competitive, location-based pay that reflects the market and what each individual brings to the table.
The posted base salary range represents what we expect to pay for this role in a given location.
In addition to base pay, total compensation includes equity and a comprehensive benefits package for you and your family.
This role is variable target compensation eligible.
$180,000-$205,000 + variable & Offers Equity

Comprehensive medical, dental, and vision coverage with plans to fit you and your family
Flexible PTO to take the time you need, when you need it
Paid parental leave for all new parents welcoming a new child
Retirement savings plan to help you plan for the future
Monthly wellness and communication stipend to keep you connected and balanced
We offer a comprehensive and people-first benefits package to support you at work and in life:
Remote work setup budget to help you create a productive home office
In-office meal program and commuter benefits provided for onsite employees

Act as a consultative partner to customers-uncovering business objectives, technical environments, and operational challenges to map them to AI-driven solutions.
Act as a consultative advisor to prospective customers, uncovering operational workflows and strategic goals to design solutions leveraging Cresta's real-time AI capabilities, including virtual agents, agent assist, and conversation intelligence.
We offer competitive, location-based pay that reflects the market and what each individual brings to the table.

This listing is sourced directly from Cresta's careers page and normalized into a canonical job model.