Via
Senior Partner Success Manager, Western US
San Francisco · Senior
Sponsorship not specified$145k-$165kDetected 21 hours ago
Customer SuccessLeadership
About the role
- 7+ years of relevant work experience in a client-facing role, with a track record of managing senior stakeholder relationships independently in consulting, customer success, or a high-growth company
- An entrepreneurial relationship builder who brings clarity and confidence to highly complex, politically sensitive situations, turning them into opportunities to deepen trust
- A reliable, motivated self-starter who doesn't just thrive in fast-paced environments but helps shape the way things are done within them
Responsibilities
- With hundreds of agency partners around the world, Via is recognized as the leading transportation technology and service provider globally.
- As a Senior Partner Success Manager at Via, you will be the face and voice of Via for our partners, both internally and externally.
- You'll build genuine, durable relationships with the cities and operators working to deliver better transportation for their communities, while owning the commercial outcomes that come with it - from complex renewals to service expansions.
- Quantitatively inclined and data savvy; you don't just draw conclusions from complex data sets, you use them to drive strategic decisions and influence partners and internal teams alike
- Build deep, long-term relationships with partners by identifying pain points, delivering solutions, and proactively recognizing opportunities for service growth and revenue generation
Requirements
- Own the success of advanced transportation systems across a portfolio of partners, serving as the primary point of contact for executive city and agency leadership and operating with a high degree of autonomy
Compensation
- $145,000-$165,000
- Final salary will be determined by the candidate's experience, knowledge, and skills.
Benefits
- Salary reflected does not include equity or variable pay, where applicable
- Comprehensive health coverage, with low-cost dental and vision plans
- Fully paid parental leave for new parents, with extended leave options
- Additional benefits (family planning, mental health, pet insurance, and other wellness perks)
- 20 days of paid time off (PTO) annually
- Via is on a mission to create public transportation systems that provide far greater access to jobs, healthcare, and education.
- A 401(k) with a generous company match and vesting
Company info
- Our platform serves as the technology backbone for modern transit networks, transforming antiquated and siloed public transportation systems into smart, data-driven, and efficient digital networks.
This listing is sourced directly from Via's careers page and normalized into a canonical job model.