AmTrust Financial Services, Inc.

AVP, Digital Customer Interaction

UNAVAILABLE, UNAVAILABLE, US

Sponsorship not specifiedDetected 1 day ago

Data AnalysisCRMCustomer SupportLeadershipCommunication

About the role

This role will require hybrid attendance in any of our AmTrust office locations.
Scope of Responsibility Oversees customer interaction channels supporting more than 1 million customer interactions annually.
Oversees scanning and indexing operations processing more than 20 million pages annually.

Develop and execute the digital customer interaction strategy across web, mobile, chat, messaging, IVR, and self-service channels.
Own the digital experience roadmap and prioritize enhancements that improve customer engagement and operational effectiveness.
Drive adoption of AI-enabled solutions, automation, and self-service capabilities to reduce customer effort and support costs.
Oversee the integration of digital and traditional service channels to deliver a seamless omnichannel customer experience.
Partner with Technology, Operations, Marketing, Compliance, and Customer Service teams to deliver scalable customer experience solutions.
Provide leadership oversight for Print and Scanning Operations, ensuring efficient and compliant management of customer communications and document processing.
Proven ability to lead cross-functional initiatives and influence stakeholders at all levels.
AmTrust strives to create a diverse and inclusive culture where thoughts and ideas of all employees are appreciated and respected.
Diversity is a business imperative, enabling us to attract, retain and develop the best talent available.
Overview The AVP, Digital Customer Interaction is responsible for improving how customers interact with AmTrust across digital, contact center, and document services.

Bachelor's degree in Business, Technology, Computer Science, or a related field.

Scope of Responsibility Oversees customer interaction channels supporting more than 1 million customer interactions annually.
Leads print operations producing more than 6 million documents annually.
Oversees scanning and indexing operations processing more than 20 million pages annually.

Our benefits include: Medical & Dental Plans, Life Insurance, including eligible spouses & children, Health Care Flexible Spending, Dependent Care, 401k Savings Plans, Paid Time Off.

AmTrust Financial Services offers a competitive compensation package and excellent career advancement opportunities.
It is an integral part of who we are as a company, how we operate and how we see our future.

This listing is sourced directly from AmTrust Financial Services, Inc.'s careers page and normalized into a canonical job model.