Claryo
Customer Success Manager
San Francisco
Sponsorship not specifiedDetected 98 days ago
Account ManagementSupply ChainLogisticsCustomer SuccessLeadershipCommunication
About the role
- Our team works from the office three days a week in SF and NYC, and this role requires ~50% travel.
- We've found significant value in spending time together, but we're open to exceptional candidates based outside the area.
Responsibilities
- Own the post-deployment customer lifecycle, including onboarding, adoption, retention, and expansion.
- Partner closely with Forward Deployed Engineers during and after deployments to ensure we're driving customer value and ongoing success.
- Build strong relationships with customer stakeholders across operations, technical, and leadership teams.
- Drive customer adoption and usage, ensuring the product becomes embedded in daily workflows.
- Develop and refine customer success playbooks to improve repeatability and scalability.
- Proactively identify risks to customer success and drive resolution across internal teams.
Requirements
- Experience in Customer Success, Account Management, or similar customer-facing roles in a B2B SaaS or technical product environment.
- Comfort working with technical products, including ability to understand APIs, integrations, and data-driven workflows (no coding required, but technical fluency is important).
- Proven track record of driving customer adoption, retention, and expansion.
- Ability to operate in early-stage startup environments with high ownership and ambiguity.
- This is not a traditional CSM role - it requires strong operational thinking, comfort with technical products, and the ability to work directly with warehouse operators and leadership teams.
Equal opportunity
- We're an equal opportunity employer that values diversity and inclusion. We welcome teammates of all backgrounds and don't discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
- We're an equal opportunity employer that values diversity and inclusion.
- We welcome teammates of all backgrounds and don't discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
This listing is sourced directly from Claryo's careers page and normalized into a canonical job model.