Innio
Advanced Technical Support Specialist
Remote, Texas, United States
Work authorization requiredDetected 5 days ago
Customer SupportElectrical EngineeringPower ElectronicsCommunicationProblem SolvingOrganizational SkillsMicrosoft Office
About the role
- This position will be remote and will follow a rotational work schedule based on business needs.
Responsibilities
- This role delivers troubleshooting support for INNIO Jenbacher's product portfolio, supporting key accounts, channel partners, distributors, plant personnel, and field technicians.
Company info
- INNIO Group is a global distributed energy solutions provider that delivers reliable, flexible, transient, decentralized, modular and efficient power.
- With a track record of innovation, INNIO designs, manufactures and services high ‑ performance power systems under its Jenbacher and Waukesha brands.
- The company delivers power for applications including data centers, microgrids, grid stabilization, industrial energy and gas compression.
- INNIO operates a global installed base across approximately 100 countries as of December 31, 2025, supported by a resilient, high ‑ margin services business that delivers long ‑ term, recurring revenues across the full equipment lifecycle.
- As electricity demand accelerates-driven by AI, electrification and grid constraints-INNIO enables scalable, behind ‑ the ‑ meter power generation with high efficiency, fast start capability, strong transient performance and fuel flexibility, including hydrogen ‑ ready solutions.
- INNIO employs over 5,000 people worldwide and is committed to moving energy forward.
- The Technical Support Specialist is a key member of INNIO's global Technical Support organization, providing high-quality technical support to customers across direct and indirect markets in the Americas.
Visa & Work Authorization
- Essential Responsibilities: Support customer-focused issue resolution for unplanned service events, managing cases from initial contact through final resolution, including field technician dispatch, briefing, debriefing, and implementation
This listing is sourced directly from Innio's careers page and normalized into a canonical job model.