DriveTime Family of Brands
IT Support Specialist II
1720 W Rio Salado Pkwy Tempe, AZ 85281 · Mid · Contract
Sponsorship not specifiedDetected 1 day ago
RESTCustomer SupportVPNLeadershipCommunicationMentoringMicrosoft Office
About the role
- What's Under the Hood DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation.
Responsibilities
- Evaluating, prioritizing, and resolving support tickets while maintaining clear communication with stakeholders
- Acting as an escalation resource for IT Support Specialist I team members
- Managing multiple priorities, including ticket queues and walk-up support requests
- Customer-focused individuals who deliver exceptional support and service
- Hands-on experience providing technical support for laptop and desktop users
- Flexibility for after-hours and/or weekend support as needed
Requirements
- Experience with two-factor authentication tools
Skills
- What's Under the Hood
- DriveTime Family of Brands is the largest privately owned used car sales finance & servicing company in the nation.
- The DriveTime Family of Brands spans across DriveTime, Bridgecrest and SilverRock.
- That's Nice, But What's the Job?
- This position focuses on diagnosing and resolving hardware, software, and network issues while delivering a high level of customer service.
Benefits
- Medical, dental, and vision, oh my!
- DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.
Company info
- Best Company for Diversity, Best Company Culture and Best Company Leadership, oh and don't forget Phoenix Business Journal Healthiest Employers (okay, we'll stop there)!
- Hiring is contingent upon successful completion of our background and drug screening process.
- DriveTime is a drug-free, tobacco-free workplace and an Equal Opportunity Employer.
- And when it comes to hiring, we don't just look for the right person for the job, we seek out the right person for DriveTime.
- Buckle up for plenty of opportunities to grow in a professional, fun, and high-energy environment!
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This listing is sourced directly from DriveTime Family of Brands's careers page and normalized into a canonical job model.