Henryschein
Service Technician - Green Bay, WI
Wisconsin, United States - Remote
Sponsorship not specifiedDetected 12 days ago
Customer SupportCAMFDA RegulatoryLeadershipCommunicationOSHA
About the role
- This position is responsible for fulfilling all aspects in the repair and service of all equipment in the practitioner's office with a focus on excellent customer service.
Responsibilities
- Provides and maintains the necessary tools of the trade and have readily available to perform installation and repair services.
- Provides leadership to team members and manages all on site installation, repair maintenance and test tasks.
- Comprehends customer requirements and make appropriate recommendations to optimize the customer experience.
- Maintains and manages proper levels of inventory in van.
- Complies with all OSHA regulations as outlined in the OSHA manual and training. Maintains and utilizes personal protective equipment when needed.
Requirements
- May assist with other more junior technicians' assignments as required to ensure quality customer service is being provided
- Submits all job-related paperwork within the required timeframes.
- This includes but is not limited to FDA Forms, expense reports, and any other required paperwork.
- Participates in special projects and performs other duties as required.
- Must have achieved and demonstrated expertise in an equivalent area to a CIT certification.
Nice to have
- Associates degree or Technical School Certification is preferred.
- Technicians will be expected to maneuver large equipment as needed.
- The physical nature of the position, at times, may require substantial and/or repetitive bending, stopping, lifting and climbing of ladders.
- For more information about career opportunities at
Skills
- Must have 3 or more Level 1 Certifications which were determined by the ROM/ZOM based on business need
- Must be cross certified (digital x-ray/software, digital CAD/CAM, etc.)
- Proven ability to administer timely and accurately (work orders, FSRs, Concur, eTime, RMA's, 2579 reporting, etc.)
- Must demonstrate lead technician capabilities
- Must work well independently
- Expert troubleshooting skills
- Proven ability to work with confidential information
- Must have the ability to mentor other technicians
- Oral communication and presentation skills
- Proven ability to administer on time and accurately (work orders, FSRs, concur, e-time, RMA's, 2579 reporting, etc.)
- Advanced computer skills
Benefits
- Typically, 7 or more years of dental industry experience with demonstrated proficiency.
- Attends all required training, which includes but is not limited to Henry Schein Dental Career Development training and specific manufacturer technical training.
Company info
- The Equipment Service Technician (EST) position will require the delivery, installation and repair of Equipment involving Henry Schein customers.
- Provides repair services to customers in a courteous and professional manner including escalation and more advanced and difficult issues. May also provide installation services to customers on an as needed basis.
Visa & Work Authorization
- , disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status
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This listing is sourced directly from Henryschein's careers page and normalized into a canonical job model.