Nozomi Networks
Digital Program Manager
United States
Sponsorship not specified$98k-$132kDetected 2 days ago
CybersecurityDetection EngineeringProject ManagementHubSpotSalesforceMarketoCustomer SuccessCommunication
About the role
- We defend some of the world's largest organizations and critical infrastructure in more than 68 countries and we're just getting started.
- The Digital Program Manager is responsible for designing, executing, and optimizing Nozomi Networks' digital customer success strategy.
- The individual will leverage Planhat and other platforms to improve adoption, retention, value realization, renewals, advocacy, and expansion opportunities across the customer lifecycle.
Responsibilities
- Design and manage digital customer journeys across onboarding, adoption, value realization, renewal, loyalty, and advocacy stages.
- Own the execution and optimization of digital touch programs using Planhat and related platforms.
- Build automated customer campaigns, success plays, lifecycle communications, and customer engagement workflows.
- Leverage AI tools to create personalized customer experiences, content, insights, and operational efficiencies.
- Partner with Marketing and Subject Matter Experts to develop customer-facing content, campaigns, customer stories, and advocacy initiatives.
- Partner with Product Marketing and Product Management to support feature adoption and product launches.
- Monitor campaign performance and customer engagement metrics and deliver executive reporting.
- Drive continuous improvement of customer engagement through testing, analytics, and optimization
- Now is an amazing time to join Nozomi Networks as we build the future of OT and IoT cybersecurity.
- We're always innovating and we hire the best at what they do to ensure our customers always have access to fast product enhancements, exceptional engineering support and rapid deployment across continents.
Requirements
- 5+ years of experience in Customer Success, Lifecycle Marketing, Digital Programs, Marketing Operations, or related fields.
- Experience with Planhat, HubSpot, Marketo, Salesforce, or similar platforms.
Nice to have
- Experience in SaaS, Cybersecurity, OT/ICS Security, or B2B technology preferred.
- Experience leveraging AI tools to improve customer engagement and operational efficiency preferred.
Compensation
- Nozomi Networks is committed to fair and equitable compensation practices.
Benefits
- The company also offers a wide range of competitive benefits, including medical, dental, vision, life insurance, and disability insurance for eligible employees.
- The successful candidate may also be eligible to participate in the company's equity program and/or variable bonus program, subject to the rules governing such programs.
- Nozomi Networks also offers eligible employees flexible paid time off, paid holidays and paid parental leave.
- Our Global Benefits
- All of our benefits are customized to the country you are based in, naturally we want to get the best out of our Nozomiers, so we provide the best benefits packages, such as:
- Health & Wellness
- Unparalleled Flexible Time-Off
Company info
- Financial
- Work-Life Balance
- Our AI-powered cybersecurity platform secures operational technology (OT) and Internet of Things (IoT) infrastructures for enterprises and government entities across energy, manufacturing, transportation, resources, and critical infrastructure.
- Who we are and what we stand for:
- Diversity, Inclusion and Belonging are part of our core beliefs, at Nozomi Networks.
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This listing is sourced directly from Nozomi Networks's careers page and normalized into a canonical job model.