Foundationhealthcareers
Pharmacy Operations Specialist (PharmD)
United States - Remote
Sponsorship not specifiedDetected 54 days ago
Project ManagementJiraConfluenceSalesforceCRMAccount ManagementProcess ImprovementCustomer SuccessEpicCernerEHR/EMRPharmacy PracticeLeadershipCollaborationOrganizational Skills
About the role
- This role is ideal for a PharmD who has worked for a health system pharmacy or at a healthcare technology company supporting health system customers.
- You'll combine clinical and operational credibility with a structured, consultative approach across the entire customer journey.
Responsibilities
- Implementation Support
- Support implementations as the clinical and operational subject matter expert from contract signature through go-live and stabilization
- Configure and validate the platform against customer-specific pharmacy workflows, formulary structures, and operational protocols
- Help deliver training to pharmacist and technician end-users, ensuring teams are confident and competent ahead of go-live
- Post-Go-Live Support
- Drive ongoing training and enablement initiatives to ensure teams are fully utilizing platform capabilities
- Collaborate closely with Product and Engineering teams to surface product recommendations, configuration limitations, and feature requests
- Document implementation and post-go-live learnings, workflow patterns, and customer feedback to help build scalable playbooks
- Provide internal enablement to support teams on pharmacy workflows, terminology, and best practices
- Experience owning and nurturing customer relationships, including through business reviews, adoption tracking, and renewal support
Requirements
- Experience using Epic or Cerner EHRs
- Proven ability to engage credibly with pharmacy leaders (e.g., Chief Pharmacy Officers, VPs/Directors of Pharmacy)
- Proficiency with standard productivity and project management tools (e.g., Google Workspace, Slack, Microsoft Office)
- Experience with Home Infusion or Specialty Pharmacy workflows
- Familiarity with Atlassian products (Jira, Confluence) or Agile development processes
Nice to have
- PharmD or equivalent clinical background strongly preferred
Benefits
- About Foundation Health
- Foundation Health is transforming healthcare through an AI-powered digital pharmacy platform that seamlessly connects operational infrastructure with high quality patient experiences.
- We refuse to adhere to the status quo; instead, we actively pioneer solutions that will shape the healthcare practices of tomorrow.
- This ambitious vision is only achievable with the dedication of the right team propelling us forward.
- It is this very innovation that not only benefits our organization but also positively impacts our people, partners, and most importantly, our patients.
- At Foundation Health, we foster a culture that encourages our team members to broaden their horizons, urging them to bring their passion and curiosity to the workplace each day.
- PharmD or equivalent clinical background strongly preferred; deep understanding of health system pharmacy operations is required
- 3-5+ years of experience working for a health system pharmacy
- Facilitate discovery sessions with health system pharmacy teams to understand workflows, system configurations, and operational requirements, translating these into a tailored implementation plan
- Support the ongoing customer relationship after go-live, particularly with peer pharmacists, pharmacy technicians, and/or health system leadership
- Support regular business reviews with health system pharmacy leadership to assess value realization, surface challenges, and align on goals
Company info
- You'll bring deep pharmacy and pharmacy operations expertise throughout the implementation process, helping customers configure the platform to optimize their workflows and training their teams with confidence.
- Partner with Customer Success to maximize adoption and usage, proactively identifying customers who may need additional support, training, or re-engagement
- Our mission is to transform patient centric care by connecting fragmented infrastructure, optimizing care coordination, and removing friction from the patient journey.
Apply directly at Foundationhealthcareers →Create a free account for alerts like thisView Foundationhealthcareers immigration profile
This listing is sourced directly from Foundationhealthcareers's careers page and normalized into a canonical job model.