Customer Success Associate

USA - Clayton, MO

Sponsorship not specified$34k-$57kDetected 1 day ago

ComplianceCRMRecruitingOnboardingCustomer SuccessCommunicationCollaborationProblem Solving

About the role

We value authenticity and want to ensure we're getting to know you-not a digital assistant.
Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location.
Your recruiter can share more information about the specific offer for the job location during the hiring process.

Collaborate with internal teams on customer feedback to improve products/services.
Document detailed customer interactions and updates in CRM.
Maintain and enhance strong client relationships.
We deliver trusted, AI-powered expert solutions that combine deep domain knowledge, proprietary content, and advanced technology to provide expert-validated insights, automate workflows, and drive better outcomes.
Our solutions are designed to deliver impact when it matters most, especially in high-stakes environments where accuracy and trust are essential.
The group serves customers in over 180 countries, maintains operations in over 40 countries, and employs more than 21,000 people worldwide.

Enhanced Communication: Improved verbal and written communication capabilities.
Intermediate Problem-Solving: Ability to tackle a wider range of issues.
Analytical Skills: Basic analytical skills to track and interpret customer data.
Technical-Technical Proficiency: Stronger understanding of products/services.
Advanced CRM: More proficient use of CRM tools for streamlined customer management.
Customer Focus: Deepened empathy and focus on customer needs.

$34,300.00 - $57,400.00 USD This role is eligible for Bonus.
Compensation range listed is based on primary location of the position.
Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location.
Wolters Kluwer reported 2025 annual revenues of €6.1 billion.

Full details of our benefits are available upon request.
Together with our customers, we help to advance sustainability, health, justice, prosperity, and commerce around the world.

Join us, at Wolters Kluwer, and be part of a dynamic global technology company that makes a difference every day.
Our customers work in industries that impact the lives of millions of people every single day.
Our mission is to empower our professional customers with the AI-powered solutions they need to make critical decisions, achieve successful outcomes, and increase productivity.
Proactively support the onboarding process for new customers.
Provide intermediate-level training and guidance to customers.

This listing is sourced directly from Wk's careers page and normalized into a canonical job model.