Replicant
Senior Sales Engineer
United States · Senior · Full-time
Sponsorship not specifiedDetected 56 days ago
RESTOAuthLLMsAgentic AISalesforceSalesAccount ManagementRecruitingCustomer SupportZendeskCommunication
About the role
- As the leader in Contact Center Automation, Replicant helps companies automate their most common customer service calls while empowering agents to focus on more complex and nuanced customer challenges.
- If you're excited by AI, ChatGPT, LLMs and want to make an impact with other great technologists and strong go-to-market leaders, then look no further.
- We've grown our team by 3x, increased revenue by 4x, and were named a top enterprise AI company by The Information.
Responsibilities
- Own the technical side of the sales process
- Use visualization tools to illustrate AI Agent design, integration points, dataflow, and more
- Design and refine conversational AI agents by crafting, testing, and iterating on prompts to optimize performance, tone, and resolution quality
- Lead hands-on trials with prospects, using their call center data to demonstrate the value of Replicant's platform
- Collaborate cross-functionally with sales, product, and engineering teams to ensure trial success and stakeholder alignment
- Attend customer meetings and provide technical support to the Account Executives
- 💸 Compensation that matches your impact: competitive salaries in the company you're helping to build
- competitive salaries in the company you're helping to build
Requirements
- It's the ability to critically reflect on oneself and one's relations from an external perspective.
- Curiosity about AI and some experience with prompt engineering (formal or self-taught)
- A degree in Computer Science, Information Systems, or equivalent experience-what matters most is your ability to learn and deliver
Nice to have
- Experience with tools like Salesforce, Zendesk, or working in/with call centers
- We recognize that not everyone takes the same path to gain experience-if this role excites you and you bring some of the qualifications, we encourage you to apply.
Compensation
- 💸 Compensation that matches your impact: competitive salaries in the company you're helping to build
Benefits
- We believe in shared ownership-You'll own a real piece of a fast-growing AI company
- Bonus: Experience with tools like Salesforce, Zendesk, or working in/with call centers
- 🖥️ Tech & learning stipend: Conferences, books, courses - interested?
Company info
- company-wide offsites and smaller team gatherings designed to make remote work feel personal
- For all full-time employees, we offer:
- It is critical that everyone who joins the team feels excited and moved by these values as every new team member makes an impact on our culture.
Visa & Work Authorization
- disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status
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This listing is sourced directly from Replicant's careers page and normalized into a canonical job model.