Five9
Senior Product Manager, AI Innovations - Agent Assist
United States (Remote) · Senior
Sponsorship not specified$90k-$250kDetected 36 days ago
Machine LearningLLMsProduct ManagementProduct StrategyCustomer SuccessLeadershipCollaborationAdaptability
About the role
- We celebrate diversity and foster an inclusive environment, empowering our employees to be their authentic selves.
- The ideal candidate is a self-directed leader who operates effectively with high autonomy, possessing a deep understanding of contact center dynamics and applied artificial intelligence.
Responsibilities
- Cross-Functional Collaboration: Partner closely with Engineering, Data Science, and Product Design to navigate complex data environments, AI/ML parameters, and optimize technical and user experience tradeoffs.
- Customer Engagement & Go-To-Market Alignment: Collaborate extensively with clients and Go-To-Market teams (Sales, Customer Success) to gather actionable insights, facilitate beta testing, and continuously refine the real-time agent-assist experience.
- Partner closely with Engineering, Data Science, and Product Design to navigate complex data environments, AI/ML parameters, and optimize technical and user experience tradeoffs.
- Collaborate extensively with clients and Go-To-Market teams (Sales, Customer Success) to gather actionable insights, facilitate beta testing, and continuously refine the real-time agent-assist experience.
- A strong commitment to direct customer interaction and a willingness to engage continuously with clients to resolve challenges, gather feedback, and drive product adoption.
Requirements
- Professional Experience: 4+ years of comprehensive professional experience in SaaS product management.
- The ideal candidate will demonstrate adaptability and success across both agile, high-growth startup environments and established enterprise organizations.
- Product Leadership: A proven track record in a formal Product Management capacity, successfully delivering B2B SaaS solutions.
- Industry Expertise (Required): Essential background in the Contact Center industry coupled with direct experience building and shipping AI-driven products.
- You must be able to articulate and defend strategic decisions effectively and collaboratively.
- Operational Excellence: A strong bias for action and a proven ability to translate high-level strategy into tangible, delivered products.
- Education: Bachelor's degree in computer science, engineering, or related field
- MBA is a plus.
- Professional Experience: 4+ years of comprehensive professional experience in SaaS product management. The ideal candidate will demonstrate adaptability and success across both agile, high-growth startup environments and established enterprise organizations.
- Technical Acumen: Deep understanding of the product development lifecycle for ML-driven solutions, including data collection, model training tradeoffs, and analytics.
- Execution-Oriented: A highly autonomous operator capable of driving initiatives forward without relying on extensive operational support structures. You must be able to articulate and defend strategic decisions effectively and collaboratively.
- Critical Competences
- Applied AI Proficiency: Practical experience managing the realities of LLMs and machine learning deployments, including addressing latency constraints, optimization, and accuracy challenges.
- Client Advocacy: A strong commitment to direct customer interaction and a willingness to engage continuously with clients to resolve challenges, gather feedback, and drive product adoption.
- As part of our continued commitment to diversity, equity, and inclusion, Five9 supports pay transparency during the entire recruitment process. Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location. The range displayed reflects the minimum and maximum target for new hire salaries for the job across the United States. Your recruiter can share more about the specific compensation package during your hiring process.
Nice to have
- Bachelor's degree in computer science, engineering, or related field
Skills
- Join us in bringing joy to customer experience.
Compensation
- Actual compensation packages are based on several factors that are unique to each candidate including, but not limited to: skill set, depth of experience, certifications, and specific work location.
Benefits
- Health, dental, and vision coverage, beginning on the first day of employment.
- Five9 covers 100% of the employee portion of the health, dental and vision coverage and shares a high portion of the dependent cost.
- We also offer Short & Long-Term Disability, Basic Life Insurance, and a 401k saving plan with employer matching.
- Generous employee stock purchase plan.
- Paid Time Off, Company paid holidays, paid volunteer hours and 12 weeks paid parental leave.
This listing is sourced directly from Five9's careers page and normalized into a canonical job model.