Pioneer Data Systems, Inc
Customer Service Representative (Spanish / Call center)
Collegeville, PA, United States
Sponsorship not specifiedDetected 3617 days ago
ComplianceSAPCustomer SupportResearchCommunicationSarbanes-Oxley
About the role
- I am Zach from Pioneer Data System, Inc.
- We have an immediate requirement for a Contracts Manager III in TITUSVILLE, NJ (08560) & Horsham, PA, United States If you are interested please call me at (732) 947- 3455 or respond to this email.
- In order of importance, list the primary responsibilities critical to the performance of the position.
Responsibilities
- Manage customer orders and inquiries by serving as the initial point of contact for customer telephone calls.
- Remain available to answer incoming calls at a rate consistent with metrics set by customer service supervisors and management team to support department's service levels (90% of incoming calls are answered in 20 seconds).
- Perform all SAP transactions related to sales order management, including order entry and modification, applying and removal of order blocks, sales activity documentation, and dispute processing.
- Maintains a detailed working knowledge of Pharmaceutical trade policies, SOPs and standard business processes in order to respond to customer and sales force inquiries regarding Pharmaceutical Trade Policy, return policy, shipping practices, invoice terms, product availability information and product-specific order handling guidelines.
- Maintain quality monitoring evaluation scores averaging 95% or better.
- Support Sarbanes Oxley by adhering to the internal controls.
- Partner with internal stakeholders to resolve customer concerns when necessary.
- Support customer and sales force users of Pharmaceutical Prime with navigation and how-to questions.
- Country/Region) It may be helpful to complete this section after you have finished the other sections of the document.
- Manage direct orders and inquiries for Pharmaceutical's US Vaccines and Hemophilia customers as well as drop shipments for all Pharmaceutical pharmaceutical products.
Requirements
- It is recommended not to list actual tasks but focus on essential responsibilities that highlight accountability and level of judgment required.
- Initiate and maintain accurate SOX documentation as required for pricing disputes and other financial transactions.
Benefits
- Triage and redirect callers requiring assistance from other Pharmaceutical teams including Collections Support, RxPathways, Global Medical Affairs.
- Complete all assigned training via Pharmaceutical Compliance Education Center and Power 2 Learn.
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