Pantheon Systems, Inc
Senior IT Support Engineer
Vancouver, Canada · Senior
No sponsorshipDetected 6 days ago
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Sponsors this role80
Entry-level history0
PERM / green-card track0
Lottery odds40
Fits your clock70
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About the role
- Pantheon is looking for a highly capable Senior IT Support Engineer to join our Information Technology team in Vancouver.
- You will provide thoughtful, hands-on support to Pantheon's distributed workforce while contributing to the systems, processes, and projects that keep our people productive and secure.
- This is a senior individual-contributor role for someone who can independently troubleshoot complex technical issues, take ownership of ambiguous problems, and partner effectively across IT, Security, People, and business teams.
Responsibilities
- Provide responsive, empathetic technical support for employees across macOS, Windows, SaaS applications, hardware, peripherals, network connectivity, and conference-room technology.
- Own complex support issues from initial diagnosis through resolution, communicating clearly with stakeholders and escalating with thorough documentation when a problem requires broader engineering support.
- Support onboarding and offboarding by coordinating equipment, configuring devices, provisioning or removing access, and helping employees get productive quickly and securely.
- Administer and maintain end-user devices through MDM and endpoint-security tooling such as Jamf and Intune, following established security baselines and deployment practices.
- Support Vancouver office technology, including wired and wireless connectivity, conference rooms, A/V, meeting spaces, and all-hands or executive events
- Maintain accurate records for tickets, assets, devices, access changes, and support procedures so work is auditable and easy to hand off.
- Contribute to support reporting and service improvements by using ticket and asset data to identify trends, gaps, and opportunities for better tooling or process.
Requirements
- 5+ years of experience in IT support, systems administration, or a related technical role, preferably in a distributed SaaS or technology company.
- After an offer is made and accepted, E-verify will be utilized to establish your identity and employment eligibility as required by the U.S. Department of Homeland Security.
Compensation
- Industry competitive compensation and equity plan
Benefits
- We have all the usual perks and benefits but what we can really offer you is a fantastic work environment powered by an amazing team.
- Industry competitive compensation and equity plan
- Flexible time off, sick days, and 13 paid holidays
- Comprehensive medical insurance including Health, Dental and Vision
- Paid parental leave (plus fertility, adoption and other family planning benefits)
- Monthly allowance for wellness, reading and access to LinkedIn Learning for continued development
- Pantheon complies with federal and local disability laws and makes reasonable accommodations for applicants and employees with disabilities.
Company info
- If you need a reasonable accommodation due to a disability for any part of the interview process, please contact talent@pantheon.io.
Visa & Work Authorization
- Visa Sponsorship is not available at this time.
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