Swiftly, Inc.

Swiftly, Inc.

Implementation Manager (SaaS)

United States

No sponsorship$110k-$129kDetected 42 days ago
Project ManagementCustomer SuccessCustomer SupportCommunication

About the role

  • Today, over 200 transit agencies in 12 countries - including LA Metro, MARTA, SEPTA, and MBTA - rely on Swiftly to improve on-time performance by up to 40% and increase passenger information accuracy by up to 50%.
  • The result is better service reliability, increased ridership, and more efficient transit operations.
  • We love the human aspect of our work and thrive on getting creative to solve problems or boost network performance.

Responsibilities

  • For more complex, hardware-involved deployments, you may partner with a dedicated Project Manager while retaining ownership of the customer relationship and technical workstreams.
  • Implementation Planning. Develop detailed implementation plans - including timelines, resource allocation, and milestones - to ensure smooth execution and timely delivery of solutions.
  • Provide technical guidance and support throughout the implementation process, including data migration, system integrations, and platform configuration.
  • You're comfortable getting into the weeds: working directly with transit data sources like GTFS, AVL, and GPS feeds to validate data quality, troubleshoot issues, and ensure customer solutions perform as intended.
  • Identify opportunities to improve processes, enhance implementation methodologies, and optimize client satisfaction.
  • Embraces the startup mentality - takes ownership of new processes, operates with autonomy, and builds new operations for the team; eager to experiment with and adopt new tools, including AI, to build smarter, more scalable ways of working
  • Technically fluent and eager to go deep - whether that's parsing a GTFS feed, validating AVL data quality, or troubleshooting an integration; actively uses AI tools to work smarter and is comfortable developing repeatable workflows that leverage them
  • Technical Expertise. Provide technical guidance and support throughout the implementation process, including data migration, system integrations, and platform configuration.

Requirements

  • 2 to 4 years of experience as an implementation manager, implementation consultant, project manager, project engineer, or similar role at a SaaS company

Nice to have

  • professional project management certification (PMP or equivalent)
  • We want to hear more about you.
  • Don't just hit apply.
  • Why are you passionate about mobility?
  • What interests you about Swiftly?
  • Nice to have: professional project management certification (PMP or equivalent)

Skills

  • Ideal candidates encompass the core values of our
  • Quality Assurance. Conduct thorough testing and data validation to ensure the accuracy, reliability, and performance of Swiftly's solutions.

Compensation

  • In accordance with pay transparency laws, please see the approximate salary ranges below.
  • These ranges represents the anticipated low and high end of the salary and any on-target earnings (if applicable) for this position.
  • Actual salaries will vary and are based on a multitude of non-discriminatory factors including final role leveling decisions, a candidate's relevant work experiences/skills, and geographic location.
  • Salary is one component of Swiftly's total compensation package, which also includes stock options, competitive benefits, 401(k)/ RRSP matching, a fantastic team and culture, opportunity to have a huge impact, emphasis on professional growth and holistic wellness, and other perks.
  • US Salary Range: $109,650-$129,000 USD Canadian Salary Range: $114,310-$134,483 CAD Beyond the Skills: We are looking for candidates who are passionate about mobility, sustainability, or mission-oriented projects that have a significant real-world impact.
  • Ideal candidates encompass the core values of our company:
  • Competitive salary

Benefits

  • Equity compensation for every employee
  • Medical, Dental and Vision
  • Retirement with Employer Match
  • Flexible Spending Account (FSA)
  • Home office setup reimbursement
  • Monthly cell/internet reimbursement
  • Monthly "Be Well" stipend
  • Flexible PTO with a recommended minimum
  • Flexible work environment
  • 12 fully paid weeks of leave for child birth/adoption

Company info

  • Team. Together, we are more effective and better supported
  • Impact. Drive impact for our customers, our company, and all of our teams
  • Diversity. See differing perspectives as ways to address our weaknesses and find new strengths
  • Communication. Assume others internally and externally have good intentions
  • Feedback. We share feedback because we want each other to grow professionally and personally
  • Growth.
  • Team. Together, we are more effective and better supported • Impact. Drive impact for our customers, our company, and all of our teams • Diversity. See differing perspectives as ways to address our weaknesses and find new strengths • Communication. Assume others internally and externally have good intentions • Feedback. We share feedback because we want each other to grow professionally and personally • Growth. Foster personal, professional, and company growth
  • Swiftly employees can generally expect to travel 1-2 times a year for in-person company or team offsites.
  • As a fully distributed company, we consider these offsites important for cultivating strong relationships across our teams!
  • Attending these in-person is expected and encouraged, although we understand everyone has different personal circumstances and we will consider requests for exceptions.
  • Customer-facing team members and other specific roles may be expected to travel more frequently.
  • We are a truly mission-driven culture that is set to change the world of transit We are an equal opportunity employer - we are committed to a workplace that is as dynamic, diverse, and passionate as the communities we serve.
  • Because we work with public agencies, we participate in E-Verify.
  • Lead end-to-end implementation projects for new and existing customers, serving as the primary point of contact throughout the implementation lifecycle.

Visa & Work Authorization

  • At this time we are unable to provide Visa sponsorship.
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