Genesys

Senior AI Architect

Quebec, Canada, CA · Senior

Sponsorship not specified$142k-$186kDetected 60 days ago

Cloud PlatformsRESTMachine LearningNLPLLMsRAGAgentic AIProcess ImprovementRecruitingCommunicationCollaborationMentoringPublic Speaking

About the role

We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed.
Define how success is measured for AI-driven experiences, including accuracy, containment, customer satisfaction, and business impact.
Actual salaries will vary depending on a candidate's experience, qualifications, skills, and location.

Design end-to-end AI systems for customer experience use cases.
Architect reliable, production-ready AI solutions that go beyond prompt design, combining LLMs, deterministic workflows, tools, and orchestration layers.
Create test sets, evaluation methodologies, and feedback loops to continuously improve performance.
Translate technical quality metrics into business-relevant outcomes to support customer decision-making and adoption.
Design how AI systems incorporate dynamic context such as customer data, interaction history, and external signals.
Optimize context management and prompt structure to maximize relevance while managing token limits and response quality.
Design for scalability, latency, and cost efficiency in enterprise environments.
Evaluate and optimize AI solutions for real-world constraints, including response time (especially for voice), throughput, and cost at scale.
Make informed tradeoffs across model selection, caching strategies, and architecture patterns to deliver performant and economically viable solutions.
Ensure designs meet enterprise expectations for reliability and responsiveness.

Ability to make and defend architecture tradeoffs across latency, cost, explainability, governance, multilingual requirements, and business risk.
Business Value Orientation: Ability to identify opportunities for process optimization and recommend AI-driven solutions that enhance customer outcomes and operational efficiency.
Executive Presence: Proven ability to influence CIO/CTO decision-makers.

This role has a market-competitive salary with an anticipated base compensation range listed below.
141,600.00 - $185,900.00

This role might also be eligible for a commission or performance-based bonus opportunities.

Leverage expert-level knowledge of Genesys AI capabilities to articulate and demonstrate product value to customers and prospects.
Practical experience designing prompts, context strategies, and orchestration flows as part of a broader system architecture, rather than as a standalone discipline.

If you require a reasonable accommodation to complete any part of the application process, or are limited in your ability to access or use this online application and need an alternative method for applying, you or someone you know may contact us at reasonable.accommodations@genesys.com.
This email is intended to support job seekers requesting accommodations. Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.
Genesys is an equal opportunity employer committed to fairness in the workplace.
Messages unrelated to accommodation-such as application follow-ups or resume submissions-may not receive a response.

This listing is sourced directly from Genesys's careers page and normalized into a canonical job model.