Sierra College

Sierra College

Support Engineer

San Francisco, CA · Full-time

Sponsorship not specifiedDetected 121 days ago
Agentic AISalesforceAR/VR

About the role

  • Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/.
  • Bret currently serves as Board Chair of OpenAI.
  • Bret was also one of Google's earliest product managers and co-creator of Google Maps.

Responsibilities

  • Investigate complex problems across multiple layers: agent building, integrations, APIs, product workflows, and infrastructure.
  • Help design Sierra's support workflows, tools, and processes using the latest AI tools (Sierra's Agent OS, Codex/Claude, etc.)
  • Identify patterns across customer issues and drive improvements to the product and developer experience.
  • You'll help design and build the entire support function, including the systems, tooling, and automation that power it, using Agent OS itself.
  • We build trust in AI by making it more accessible, safe, and useful.
  • We build trust with each other by showing up for each other professionally and personally, creating an environment that enables all of us to do our best work.
  • We believe that our work and culture are better when we encourage, support, and respect different skills and experiences represented within our team.

Requirements

  • You love debugging: You enjoy untangling complicated systems and figuring out why something isn't working.
  • You enjoy helping people: You get energy from helping someone go from stuck and frustrated to successful.
  • You have an engineering mindset: You're comfortable reading code, working with APIs, investigating logs, and understanding distributed systems.
  • If you enjoy helping people, understanding complex systems, and turning gnarly problems into clear solutions, you'll love this role.

Skills

  • Translate complex technical issues into clear explanations and actionable solutions.
  • Create internal tooling to accelerate debugging and investigation.

Compensation

  • These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans.

Benefits

  • We want our benefits to reflect our values and offer the following to full-time employees:
  • Flexible (unlimited) paid time off
  • Medical, dental, and vision benefits for you and your family
  • Life insurance and disability benefits
  • Retirement plan dependent on country of employment
  • Parental leave
  • Fertility and family building benefits through Carrot
  • Discretionary benefit stipend giving people the ability to spend where it matters most
  • These benefits are further detailed in Sierra's policies, may vary by region, and are subject to change at any time, consistent with the terms of any applicable compensation or benefits plans.
  • Eligible full-time employees can participate in Sierra's equity plans subject to the terms of the applicable plans and policies.
  • We have customers all over the world and want to bootstrap this support function to have around the clock coverage.

Company info

  • At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI. We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, and Sydney.
  • We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family. These values are the foundation of our work, and we are committed to upholding them in everything we do.
  • Our co-founders are Bret Taylor https://www.linkedin.com/in/brettaylor/ and Clay Bavor https://www.linkedin.com/in/claybavor/. Bret currently serves as Board Chair of OpenAI. Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook. Bret was also one of Google's earliest product managers and co-creator of Google Maps. Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs. Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens. Before that, Clay led the product and design teams for Google Workspace.
  • At Sierra, we're creating a platform to help businesses build better, more human customer experiences with AI.
  • We are primarily an in-person company based in San Francisco, with growing offices in Atlanta, New York, London, Paris, Madrid, Munich, Singapore, Tokyo, and Sydney.
  • We are guided by a set of values that are at the core of our actions and define our culture: Trust, Customer Obsession, Craftsmanship, Intensity, and Family.
  • These values are the foundation of our work, and we are committed to upholding them in everything we do.
  • Previously, he was co-CEO of Salesforce (which had acquired the company he founded, Quip) and CTO of Facebook.
  • Before founding Sierra, Clay spent 18 years at Google, where he most recently led Google Labs.
  • Earlier, he started and led Google's AR/VR effort, Project Starline, and Google Lens.
  • Before that, Clay led the product and design teams for Google Workspace.

Visa & Work Authorization

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This listing is sourced directly from Sierra College's careers page and normalized into a canonical job model.