Snowcompanies

Senior Ambassador Manager

Williamsburg, VA · Senior

Sponsorship not specifiedDetected 28 days ago
ComplianceProject ManagementLogisticsHIPAAFDA RegulatoryCommunicationMentoringOrganizational Skills

About the role

  • The Ambassador Services Team is vital to the core business of Snow, the Patient Ambassador ® Program.
  • The Ambassador Services Team is responsible for managing all Ambassador and patient/caregiver relations, as well as planning and implementing all logistics for Ambassador-related projects.
  • The Senior Ambassador Manager must also work closely with Account Team members, Programs Team leaders, and Recruitment Team leaders to address and meet the objectives of Snow's clients.

Responsibilities

  • Adhere to standard processes, demonstrate strong communication skills, and maintain excellent attention to detail
  • Develop strong partnership with analytics specialists, mentor program managers, and coaching and training specialists to align on team processes, client initiatives, compliance regulations, and project management
  • Maintain collaborative working relationship with Account Teams related to all Ambassador engagement, training, and performance evaluation
  • Analyze Ambassador utilization needs to develop new initiatives or modify and improve existing initiatives in partnership with Account Teams to meet client objectives
  • Relationship Building:

Requirements

  • The Senior Ambassador Manager, Ambassador Services must be able to perform the following essential duties and functions:
  • The Senior Ambassador Manager must be able to incorporate the unique patient/caregiver experience into the strategies and solutions we provide to our clients.
  • The Senior Ambassador Manager will be required to successfully complete and adhere to training courses which may include, but are not limited to:

Benefits

  • Demonstrate a complete understanding of HIPAA privacy guidelines and maintain all contracts, health records, and personal information in accordance with these guidelines
  • It is most likely that you will come in contact with personally identifiable information (PII) and personal health information (PHI) of patients living with chronic illness.
  • Health Insurance Portability and Accountability Act (HIPAA) requirements such as the Privacy Rule, the Security Rule, and Sunshine Act reporting
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This listing is sourced directly from Snowcompanies's careers page and normalized into a canonical job model.